*.mp4 will not preview

Community Beginner ,
Dec 28, 2017 Dec 28, 2017

Copy link to clipboard

Copied

Adobe Premiere Experts,

I will admit I am new to the video editing business and there may be a very simple solution to my problem.  Operator error is certainly within the differential.  Below I have included, my PC specifications, video card info, Adobe Pr version, and a freeze frame of the problem.   I can add *.mp4 video to my timeline, and play, but only the sound is previewed at this time.   When I first installed Pr elements, the videos very briefly displayed in preview, but this stopped functioning after adding several videos, and now will not work even on new projects.  I have tried clearing the cache, looking for updates, un-installing Adobe PS and Pr elements and re-patching, updating the Nvidia driver and deleting all video files and re-importing.  Nothing seems to allow these to videos to preview.  Clearly I am fumbling in the dark, someone please light the way. 

device-specs.gifVideoCard.gif 

AdobeV.gifProblem.gif

Views

1.0K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 28, 2017 Dec 28, 2017

Copy link to clipboard

Copied

What model of camcorder are these Mp4s coming from?

Open one of these MP4s in the free download MediaInfo. In MediaInfo, set View to Text, and copy and paste the report it generates to this forum.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 28, 2017 Dec 28, 2017

Copy link to clipboard

Copied

Steve,

I have video from several devices, but have only been working with the video from one of these to this point.  Below is Mediainfo for one of these files.   Thank you for taking a look.

mediatype.gif

These clips are from a Nexus 6p, I also have clips from a flip video recorder, and Nikon p510.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 28, 2017 Dec 28, 2017

Copy link to clipboard

Copied

Need the page under View>Text.  It looks like this:

Capture.JPG

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 28, 2017 Dec 28, 2017

Copy link to clipboard

Copied

Ok, I am learning, Take Two:

General

Complete name                            : C:\Users\namen\Desktop\sledride.mp4

Format                                          : MPEG-4

Format profile                               : Base Media / Version 2

Codec ID                                      : mp42 (isom/mp42)

File size                                        : 146 MiB

Duration                                        : 1 min 11 s

Overall bit rate                              : 17.1 Mb/s

Encoded date                               : UTC 2017-12-09 16:01:04

Tagged date                                  : UTC 2017-12-09 16:01:04

xyz                                                 : +42.2675-083.7515/

com.android.version                      : 7.1.2

Video

ID                                                   : 1

Format                                           : AVC

Format/Info                                    : Advanced Video Codec

Format profile                                 : Baseline@L4

Format settings                               : 1 Ref Frames

Format settings, CABAC                 : No

Format settings, RefFrames            : 1 frame

Format settings, GOP                     : M=1, N=30

Codec ID                                         : avc1

Codec ID/Info                                  : Advanced Video Coding

Duration                                           : 1 min 11 s

Source duration                               : 1 min 11 s

Bit rate                                             : 17.0 Mb/s

Width                                               : 1 920 pixels

Height                                              : 1 080 pixels

Display aspect ratio                         : 16:9

Frame rate mode                             : Variable

Frame rate                                       : 30.000 FPS

Minimum frame rate                         : 15.015 FPS

Maximum frame rate                       : 30.191 FPS

Color space                                     : YUV

Chroma subsampling                       : 4:2:0

Bit depth                                          : 8 bits

Scan type                                        : Progressive

Bits/(Pixel*Frame)                           : 0.273

Stream size                                     : 145 MiB (99%)

Source stream size                         : 145 MiB (99%)

Title                                                  : VideoHandle

Language                                         : English

Encoded date                                   : UTC 2017-12-09 16:01:04

Tagged date                                      : UTC 2017-12-09 16:01:04

Color range                                       : Full

Color primaries                                  : BT.601 PAL

Transfer characteristics                     : BT.601

Matrix coefficients                              : BT.470 System B, BT.470 System G

mdhd_Duration                                   : 71453

Audio

ID                                                       : 2

Format                                               : AAC

Format/Info                                        : Advanced Audio Codec

Format profile                                    : LC

Codec ID                                           : mp4a-40-2

Duration                                            : 1 min 11 s

Bit rate mode                                    : Constant

Bit rate                                              : 96.0 kb/s

Channel(s)                                        : 1 channel

Channel positions                              : Front: C

Sampling rate                                    : 48.0 kHz

Frame rate                                        : 46.875 FPS (1024 SPF)

Compression mode                          : Lossy

Stream size                                      : 838 KiB (1%)

Title                                                  : SoundHandle

Language                                         : English

Encoded date                                   : UTC 2017-12-09 16:01:04

Tagged date                                      : UTC 2017-12-09 16:01:04

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 28, 2017 Dec 28, 2017

Copy link to clipboard

Copied

Your report shows "Frame rate mode   : Variable".  Premiere Elements often doesn't do well with that.  I don't if you can change it in your phone to a fixed frame rate.  The majority of video cameras produce clips with fixed frame rates.

One common solution is to use the free program Handbrake to convert your video clips from a variable to a fixed frame rate. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 28, 2017 Dec 28, 2017

Copy link to clipboard

Copied

Whsprague,

I will give Handbrake a try and report back.  Thank you for sharing your wisdom!

-c

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 29, 2017 Dec 29, 2017

Copy link to clipboard

Copied

My video shows you how to use Handbrake to fix this issue.

https://www.youtube.com/watch?v=sSVarfrhr1M

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 29, 2017 Dec 29, 2017

Copy link to clipboard

Copied

Steve,

Very helpful and likely necessary information as I move forward.  However, after deleting the old variable frame rate videos and loading the new constant frame rate videos, I still cannot see a preview when play them, only sound comes through.  Can the preview window be accidentally disabled?  Is there anything else to try?  Remember you are dealing with a neophyte.  I ran the post Handbrake videos through MediaInfo just in case there might be anything else useful there.  I am learning a good deal, stumbling onto success may be inevitable.

General

Complete name                            : C:\Users\namen\Desktop\Standard Framerate\Sledride2-std.m4v

Format                                          : MPEG-4

Format profile                               : Base Media / Version 2

Codec ID                                      : mp42 (isom/iso2/avc1/mp41)

File size                                        : 5.59 MiB

Duration                                        : 1 min 11 s

Overall bit rate mode                    : Variable

Overall bit rate                              : 656 kb/s

Encoded date                               : UTC 2017-12-29 14:50:51

Tagged date                                 : UTC 2017-12-29 14:50:51

Writing application                        : HandBrake 1.0.7 2017040900

Video

ID                                                  : 1

Format                                          : AVC

Format/Info                                   : Advanced Video Codec

Format profile                               : Main@L4

Format settings                             : CABAC / 4 Ref Frames

Format settings, CABAC               : Yes

Format settings, RefFrames          : 4 frames

Codec ID                                        : avc1

Codec ID/Info                                 : Advanced Video Coding

Duration                                          : 1 min 11 s

Bit rate                                            : 484 kb/s

Width                                              : 1 920 pixels

Height                                             : 1 080 pixels

Display aspect ratio                        : 16:9

Frame rate mode                            : Constant

Frame rate                                      : 30.000 FPS

Color space                                    : YUV

Chroma subsampling                     : 4:2:0

Bit depth                                         : 8 bits

Scan type                                       : Progressive

Bits/(Pixel*Frame)                          : 0.008

Stream size                                    : 4.13 MiB (74%)

Writing library                                 : x264 core 148 r2708 86b7198

Encoding settings                        : cabac=1 / ref=2 / deblock=1:0:0 / analyse=0x1:0x111 / me=hex / subme=6 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=0 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=12 / lookahead_threads=2 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=1 / keyint=300 / keyint_min=30 / scenecut=40 / intra_refresh=0 / rc_lookahead=30 / rc=crf / mbtree=1 / crf=42.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / vbv_maxrate=20000 / vbv_bufsize=25000 / crf_max=0.0 / nal_hrd=none / filler=0 / ip_ratio=1.40 / aq=1:1.00

Encoded date                                 : UTC 2017-12-29 14:50:51

Tagged date                                    : UTC 2017-12-29 14:50:51

Color range                                     : Limited

Color primaries                                : BT.601 PAL

Transfer characteristics                   : BT.709

Matrix coefficients                            : BT.601

Audio

ID                                                     : 2

Format                                              : AAC

Format/Info                                       : Advanced Audio Codec

Format profile                                   : LC

Codec ID                                          : mp4a-40-2

Duration                                            : 1 min 11 s

Bit rate mode                                    : Variable

Bit rate                                              : 164 kb/s

Channel(s)                                       : 2 channels

Channel(s)_Original                         : 1 channel

Channel positions                             : Front: C

Sampling rate                                    : 48.0 kHz

Frame rate                                         : 46.875 FPS (1024 SPF)

Compression mode                            : Lossy

Stream size                                        : 1.40 MiB (25%)

Title                                                    : Mono / Mono

Language                                           : English

Default                                                : Yes

Alternate group                                   : 1

Encoded date                                      : UTC 2017-12-29 14:50:51

Tagged date                                         : UTC 2017-12-29 14:50:51

Thank you for the puzzle work!

-c

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 29, 2017 Dec 29, 2017

Copy link to clipboard

Copied

Sorry. Based on what you've told me, this should not be happening.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 29, 2017 Dec 29, 2017

Copy link to clipboard

Copied

Steve,

I thank you for trying.

Since I am now findings others with similar hardware and parallel problems, I feel like there is an incompatibility lurking in the OS, video drivers, or software.  Hopefully a patch will make this product functional in the not distant future.

Best,

-c

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 09, 2018 Feb 09, 2018

Copy link to clipboard

Copied

Hey, can you try following

1. Launch Premiere Elements.

2. Go to Edit > Preferences > General

3. Uncheck "Use Hardware Acceleration ..."

4. Relaunch Premiere Elements

5. Import video and try playback

We have seen this issue arising from dual graphics cards. Disabling non-Intel graphics card also solves the issue. We are trying to fix this issue in the next version, but for now, disabling Intel acceleration should solve the problem.

IntelAccelerationOff.PNG

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 09, 2018 Feb 09, 2018

Copy link to clipboard

Copied

Thanks Mohammad!  Next time someone writes "I can't get my cell phone or GoPro video to play." I will offer this suggestion. 

Bill

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 13, 2018 Jun 13, 2018

Copy link to clipboard

Copied

Hello,

I had the same issue with not playing video after touching "play" and fixed it with your suggestion Uncheck "Use Hardware Acceleration ...". But the audio is still not working. Do you have any suggestion on that issue?

I have recorded video on GoPro camera:

MPEG

2704x1520 , 59,94 fps (variable frame rate)

audio source:  48 kHz - compressed - Stereo

audio project:  48 kHz - 32 bits - floating point - Stereo

Currently, I have also the version Adobe Premiere Elements 11 installed on the laptop and there is no problem with playing video and even audio but I would like to try using the new 2018 version so I hope it could be possible

Thank you.

Jiri

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 13, 2018 Jun 13, 2018

Copy link to clipboard

Copied

LATEST

Go to Preferences > Audio Hardware.  Choices vary by computer so I can't tell you what to pick, but try changing the choices until it works.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines