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? Need a new driver or ?

Community Beginner ,
Jul 13, 2017

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Hello, I am using Premier Elements 10 with max memory on my laptop.

Yesterday, received a message from Premier Elements that I need an update for the playing driver.

Contacting Tech Support for the computer, no new driver was found.  (The day before, a Radeon driver had been installed.)

Meanwhile, I am getting cursor freezes and general lack of cooperation from Premier Elements that I have used since ? 2011.

Perhaps, this means I should upgrade to PE 15,

but I expecting the computer to fail, so that would be a waste.

I am using OS 8.1.  Tried OS 10, but PE 10 was not friendly.

Suggestions will be greatly appreciated.  Thanks !

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? Need a new driver or ?

Community Beginner ,
Jul 13, 2017

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Hello, I am using Premier Elements 10 with max memory on my laptop.

Yesterday, received a message from Premier Elements that I need an update for the playing driver.

Contacting Tech Support for the computer, no new driver was found.  (The day before, a Radeon driver had been installed.)

Meanwhile, I am getting cursor freezes and general lack of cooperation from Premier Elements that I have used since ? 2011.

Perhaps, this means I should upgrade to PE 15,

but I expecting the computer to fail, so that would be a waste.

I am using OS 8.1.  Tried OS 10, but PE 10 was not friendly.

Suggestions will be greatly appreciated.  Thanks !

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Jul 13, 2017 0
Adobe Community Professional ,
Jul 13, 2017

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Go to the website of the graphics device or wherever the "new" driver came from and "rollback" to a previous driver. 

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Jul 13, 2017 0
Adobe Community Professional ,
Jul 13, 2017

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Once you've updated your driver, set your Folder Options to Show All Files, then go to C:/ProgramData/Adobe/Premiere Elements/10.0 and delete the BadDriver.txt file -- then start up the program.

I'm concerned though about both Premiere Elements and Photoshop Elements going buggy -- particularly since you're using pretty old versions of the program on a pretty old operating system. I'd say an upgrade to more current versions of the program would be very wise.

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Jul 13, 2017 0
Community Beginner ,
Jul 13, 2017

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thanks, Steve G. Taking your comments seriously and will attempt to deal

with the first part, tomorrow evening.

As for the upgrade of PE. Do you know if I need OS 10 for an upgrade of

PE15? If I do, can I install in my old machine and later use that to

install a newer machine?

-Dave L

On Thu, Jul 13, 2017 at 12:31 PM, Steve Grisetti <forums_noreply@adobe.com>

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Jul 13, 2017 0
Community Beginner ,
Jul 14, 2017

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Thanks for your comments, Steve G.  I read them to the rep from Dell's Tech Support and I believe what you wrote inspired them to look further.  They installed another driver (when previously they said none was available) and I will see how that goes.

Also, thanks for encouraging me to go to PE 15.  When I get some time, I will contact Adobe Customer Service and see if I get PE 15, now, would I be able to transfer it to a new computer when this one goes.

Best wishes for You !

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Jul 14, 2017 1
Adobe Community Professional ,
Jul 13, 2017

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According to the system requirements, Premiere Elements will run on Windows 8.

Tech specs & system requirements | Adobe Premiere Elements 15 for Mac, Windows, PC

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Jul 13, 2017 0
Adobe Community Professional ,
Jul 14, 2017

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Please mark this question as correctly answered, David.

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Jul 14, 2017 0
Community Beginner ,
Jul 14, 2017

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I am not sure whether a solution has been found. Will keep the question

open for a few more days.

Thanks!

On Fri, Jul 14, 2017 at 1:18 PM, Steve Grisetti <forums_noreply@adobe.com>

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Jul 14, 2017 0