Need Help: Premiere Elements Recognizing .mp4 Videos From GoPro as Audio Only?

[Dsky3]

Hi all - I've been importing GoPro video for the last couple years without an issue, but suddenly the .mp4s I'm trying to grab from my Hero 7 are only recognized as audio files after importing into Premiere? I've imported them both from the card itself, and from my hard drive through the add file method. I know there are some known bugs between GoPro and Premiere, however does anyone have a fix for this, or a good file converter suggestion? 

[Bill Sprague]

A very good and free file converter is Handbrake.  

Could your go Pro be shooting H.265 footage?  Better answers might come if you cut and paste the file contents using the MediaInfo program.  

[Steve Grisetti]

Also much depends on which version of the program you're using on what operating system. Some file codecs are supported in newer versions and not in others.

Per Bill, please open your MP4 in the free download MediaInfo. In MediaInfo, set View to Text and copy the report and paste it to this forum.

And PLEASE also include the version of the program you're using on what operating system.

[Dsky3]

Appreciate the suggestion. I'm on Windows 10, 64 bit, using Premiere Elements 2018 ver 16.0 (20170902.daily.1297587).

Here's the log from the mediainfo scan: 

General
Complete name : E:\DCIM\100GOPRO\GXAL3320.MP4
Format : MPEG-4
Format profile : Base Media / Version 1
Codec ID : mp41 (mp41)
File size : 263 MiB
Duration : 48 s 853 ms
Overall bit rate : 45.1 Mb/s
Encoded date : UTC 2016-01-27 23:32:22
Tagged date : UTC 2016-01-27 23:32:22

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main@L5.1@Main
Codec ID : hvc1
Codec ID/Info : High Efficiency Video Coding
Duration : 48 s 832 ms
Bit rate : 44.9 Mb/s
Width : 1 920 pixels
Height : 1 440 pixels
Display aspect ratio : 4:3
Frame rate mode : Constant
Frame rate : 59.940 (60000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Bits/(Pixel*Frame) : 0.271
Stream size : 261 MiB (99%)
Title : GoPro H.265
Language : English
Encoded date : UTC 2016-01-27 23:32:22
Tagged date : UTC 2016-01-27 23:32:22
Color range : Full
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : hvcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 48 s 853 ms
Bit rate mode : Constant
Bit rate : 192 kb/s
Nominal bit rate : 48.0 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 1.10 MiB (0%)
Title : GoPro AAC
Language : English
Encoded date : UTC 2016-01-27 23:32:22
Tagged date : UTC 2016-01-27 23:32:22

Other #1
ID : 3
Type : Time code
Format : QuickTime TC
Duration : 48 s 832 ms
Bit rate mode : Constant
Frame rate : 59.940 (60000/1001) FPS
Time code of first frame : 03:42:49:54
Time code, striped : Yes
Title : GoPro TCD
Language : English
Encoded date : UTC 2016-01-27 23:32:22
Tagged date : UTC 2016-01-27 23:32:22

Other #2
Type : meta
Duration : 48 s 48 ms
Bit rate mode : Variable

Other #3
Type : meta
Bit rate mode : Variable
mdhd_Duration : 48832

[Ann Bens]

Yeah, H.265. Elements on Windows does not support the codec (yet). Mac does.

So it is off to HandBrake 

[Dsky3]

Thanks - silly question but which codec should I ask HandBrake to convert it to?

[Dsky3]

Just answered my own question. h.264 seems to work just fine.

[Bill Sprague]

Yes, H.264/MP4 seems to be the most universal and current standard with everything.

[Ann Bens]

Make sure the framerate is the same as your source and set to constant framerate.