• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

No Audio Playback Adobe Photoshop Elements 14

New Here ,
Sep 03, 2020 Sep 03, 2020

Copy link to clipboard

Copied

When I import a mov. file I have audio however when I save the file there is no audio but a clicking sound. I have tried saving using different options but no luck. What can I do?

TOPICS
Audio

Views

294

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 04, 2020 Sep 04, 2020

Copy link to clipboard

Copied

What operating system do you have? 

Also, open your MOV in the free download MediaInfo. In MediaInfo, set View to Text and then copy the text report and paste it to this forum. MOVs can use any of dozens of codecs and compression systems. Once we see more detailed information on your file's specs we may better be able to advise you.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 04, 2020 Sep 04, 2020

Copy link to clipboard

Copied

Thanks here is the data. The file does have audio on the timeline but no audio after being safed. 

General
Complete name : C:\Users\jamie\Desktop\Video to Edit\IMG_1625.MOV
Format : MPEG-4
Format profile : QuickTime
Codec ID : qt 0000.00 (qt )
File size : 988 MiB
Duration : 7 min 35 s
Overall bit rate mode : Variable
Overall bit rate : 18.2 Mb/s
Encoded date : UTC 2020-04-20 23:47:03
Tagged date : UTC 2020-04-20 23:51:15
Writing library : Apple QuickTime
com.apple.quicktime.location.ISO6709 : +10.8983-075.0477+002.944/
com.apple.quicktime.make : Apple
com.apple.quicktime.model : iPhone 11
com.apple.quicktime.software : 13.3
com.apple.quicktime.creationdate : 2020-01-12T15:00:54-0500
com.apple.photos.originating.signature : AVaK+RMHRbEtJJxJvVFM57yaa9YS

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4
Format settings : CABAC / 2 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 2 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 7 min 35 s
Bit rate : 17.3 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Variable
Frame rate : 29.970 (29970/1000) FPS
Minimum frame rate : 28.571 FPS
Maximum frame rate : 30.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.278
Stream size : 939 MiB (95%)
Title : Core Media Video
Encoded date : UTC 2020-04-20 23:47:03
Tagged date : UTC 2020-04-20 23:51:15
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : avcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 7 min 35 s
Source duration : 7 min 35 s
Bit rate mode : Variable
Bit rate : 192 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 44.1 kHz
Frame rate : 43.066 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 10.6 MiB (1%)
Source stream size : 10.6 MiB (1%)
Title : Core Media Audio
Encoded date : UTC 2020-04-20 23:47:03
Tagged date : UTC 2020-04-20 23:51:15

Other #1
Type : meta
Duration : 7 min 35 s
Bit rate mode : Variable

Other #2
Type : meta
Duration : 7 min 35 s

Other #3
Type : meta
Duration : 7 min 35 s
Bit rate mode : Variable

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 04, 2020 Sep 04, 2020

Copy link to clipboard

Copied

I don't see what operating system you are editing on.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 04, 2020 Sep 04, 2020

Copy link to clipboard

Copied

Sorry, Windows

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 04, 2020 Sep 04, 2020

Copy link to clipboard

Copied

Windows 10, 8, 7 or XP?

 

Have you installed Quicktime, a necessary component for working with MOV files in these older versions of Premiere Elements?  

https://support.apple.com/kb/DL762?viewlocale=en_US&locale=en_US

(For security reasons, you should disable QuicktimePlayer.exe by renaming it QuicktimePlayer.old, although the other components in this download install necessary codecs.)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 04, 2020 Sep 04, 2020

Copy link to clipboard

Copied

If that doesn't fix it, you may need to convert the file to an MP4 using the free download Handbrake. In fact, because this video uses a variable frame rate compression and you're using version 14 of Premiere Elements, I very much recommend you convert the file basd on the instructions in my tutorial.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 04, 2020 Sep 04, 2020

Copy link to clipboard

Copied

Thanks I will try that and let you know if it worked.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 04, 2020 Sep 04, 2020

Copy link to clipboard

Copied

I tried Handbrake and got the same result no audio. I have Window 10 the conversation was made I am able to hear the video in Adobe Photoshop timeline but when saved to MP4 after it was converted to .m4v I get a soft skipping sound like from a record player every second.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 04, 2020 Sep 04, 2020

Copy link to clipboard

Copied

Did you follow the instructions exactly in my tutorial? I've never heard of it not creating a perfectly editable file.

 

Are you able to share this MOV file via a public Dropbox so we could see if we get the same results?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 04, 2020 Sep 04, 2020

Copy link to clipboard

Copied

Thanks I did follow your instructions. The video comes from a new professional camera. I bought the latest version of Adobe Photoshop and everything works now. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 05, 2020 Sep 05, 2020

Copy link to clipboard

Copied

LATEST

Without actually getting my hands on the file so I can experiment on it myself I'm not sure I can offer more help.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines