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No Audio Playback Adobe Photoshop Elements 14

New Here ,
Sep 03, 2020

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When I import a mov. file I have audio however when I save the file there is no audio but a clicking sound. I have tried saving using different options but no luck. What can I do?

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No Audio Playback Adobe Photoshop Elements 14

New Here ,
Sep 03, 2020

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When I import a mov. file I have audio however when I save the file there is no audio but a clicking sound. I have tried saving using different options but no luck. What can I do?

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Sep 03, 2020 0
Adobe Community Professional ,
Sep 04, 2020

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What operating system do you have? 

Also, open your MOV in the free download MediaInfo. In MediaInfo, set View to Text and then copy the text report and paste it to this forum. MOVs can use any of dozens of codecs and compression systems. Once we see more detailed information on your file's specs we may better be able to advise you.

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Sep 04, 2020 0
New Here ,
Sep 04, 2020

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Thanks here is the data. The file does have audio on the timeline but no audio after being safed. 

General
Complete name : C:\Users\jamie\Desktop\Video to Edit\IMG_1625.MOV
Format : MPEG-4
Format profile : QuickTime
Codec ID : qt 0000.00 (qt )
File size : 988 MiB
Duration : 7 min 35 s
Overall bit rate mode : Variable
Overall bit rate : 18.2 Mb/s
Encoded date : UTC 2020-04-20 23:47:03
Tagged date : UTC 2020-04-20 23:51:15
Writing library : Apple QuickTime
com.apple.quicktime.location.ISO6709 : +10.8983-075.0477+002.944/
com.apple.quicktime.make : Apple
com.apple.quicktime.model : iPhone 11
com.apple.quicktime.software : 13.3
com.apple.quicktime.creationdate : 2020-01-12T15:00:54-0500
com.apple.photos.originating.signature : AVaK+RMHRbEtJJxJvVFM57yaa9YS

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4
Format settings : CABAC / 2 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 2 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 7 min 35 s
Bit rate : 17.3 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Variable
Frame rate : 29.970 (29970/1000) FPS
Minimum frame rate : 28.571 FPS
Maximum frame rate : 30.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.278
Stream size : 939 MiB (95%)
Title : Core Media Video
Encoded date : UTC 2020-04-20 23:47:03
Tagged date : UTC 2020-04-20 23:51:15
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : avcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 7 min 35 s
Source duration : 7 min 35 s
Bit rate mode : Variable
Bit rate : 192 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 44.1 kHz
Frame rate : 43.066 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 10.6 MiB (1%)
Source stream size : 10.6 MiB (1%)
Title : Core Media Audio
Encoded date : UTC 2020-04-20 23:47:03
Tagged date : UTC 2020-04-20 23:51:15

Other #1
Type : meta
Duration : 7 min 35 s
Bit rate mode : Variable

Other #2
Type : meta
Duration : 7 min 35 s

Other #3
Type : meta
Duration : 7 min 35 s
Bit rate mode : Variable

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Sep 04, 2020 0
Adobe Community Professional ,
Sep 04, 2020

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I don't see what operating system you are editing on.

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Sep 04, 2020 0
New Here ,
Sep 04, 2020

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Sorry, Windows

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Sep 04, 2020 0
Adobe Community Professional ,
Sep 04, 2020

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Windows 10, 8, 7 or XP?

 

Have you installed Quicktime, a necessary component for working with MOV files in these older versions of Premiere Elements?  

https://support.apple.com/kb/DL762?viewlocale=en_US&locale=en_US

(For security reasons, you should disable QuicktimePlayer.exe by renaming it QuicktimePlayer.old, although the other components in this download install necessary codecs.)

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Sep 04, 2020 0
Adobe Community Professional ,
Sep 04, 2020

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If that doesn't fix it, you may need to convert the file to an MP4 using the free download Handbrake. In fact, because this video uses a variable frame rate compression and you're using version 14 of Premiere Elements, I very much recommend you convert the file basd on the instructions in my tutorial.

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Sep 04, 2020 0
New Here ,
Sep 04, 2020

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Thanks I will try that and let you know if it worked.

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Sep 04, 2020 0
New Here ,
Sep 04, 2020

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I tried Handbrake and got the same result no audio. I have Window 10 the conversation was made I am able to hear the video in Adobe Photoshop timeline but when saved to MP4 after it was converted to .m4v I get a soft skipping sound like from a record player every second.

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Sep 04, 2020 0
Adobe Community Professional ,
Sep 04, 2020

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Did you follow the instructions exactly in my tutorial? I've never heard of it not creating a perfectly editable file.

 

Are you able to share this MOV file via a public Dropbox so we could see if we get the same results?

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Sep 04, 2020 0
New Here ,
Sep 04, 2020

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Thanks I did follow your instructions. The video comes from a new professional camera. I bought the latest version of Adobe Photoshop and everything works now. 

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Sep 04, 2020 0
Adobe Community Professional ,
Sep 05, 2020

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Without actually getting my hands on the file so I can experiment on it myself I'm not sure I can offer more help.

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Sep 05, 2020 0