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Got my Windows 10 machine and Premiere Elements 15 at the same time and they've been working fine UNTIL...
The big Windows update about a month or so ago and suddenly I cannot play sound within my Premiere Elements program.
Important notes:
Since the problem arose immediately after the update I am thinking the issue is with the update. Is there something I need to reconfigure?
Any help would be greatly appreciated.
BassoraMo
Your audio preferences have become reset. This can happen when you, say, plug a USB microphone into your computer.
Go to Premiere Elements' preferences (under the program's Edit menu) and, on the Audio Hardware page, play with some of the output and even input settings.
Your audio is there. The program just isn't currently playing it through your speakers.
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Your audio preferences have become reset. This can happen when you, say, plug a USB microphone into your computer.
Go to Premiere Elements' preferences (under the program's Edit menu) and, on the Audio Hardware page, play with some of the output and even input settings.
Your audio is there. The program just isn't currently playing it through your speakers.
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It is now working.
Actually went to Preferences / Audio Hardware / Settings / Communications and checked "Do nothing'.
For some reason, under Communications, Reduce the volume of other sounds by 80% was checked.
Thank you for your help!!
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Sounds good! I am glad you got it working.
Let us know if you have any other question. We'll be happy to help!
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Hi there,
I agree with @Steve Grisetti. Sometimes, we do not hear the audio because the output device selected in the Audio Hardware Preferences is incorrect. Did you try to make the change as suggested?
Also, I would recommend you to check multiple projects and media files.
Let us know if any change happens.
Thanks,
Shivangi