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No Picture black screen

New Here ,
Jun 21, 2017

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When I download video from files or SD card into new project I get sound but no picture just a

black screen

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No Picture black screen

New Here ,
Jun 21, 2017

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When I download video from files or SD card into new project I get sound but no picture just a

black screen

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Jun 21, 2017 0
Adobe Employee ,
Jun 21, 2017

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Mr.Jim Fay which Adobe software title are you importing the video into?

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Jun 21, 2017 1
New Here ,
Jun 22, 2017

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adobe premiere elements 11

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Jun 22, 2017 0
New Here ,
Jun 22, 2017

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using adobe premiere elements 11

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Jun 22, 2017 0
Adobe Employee ,
Jun 22, 2017

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Moving this discussion to the Premiere Elements forum.

Mr.Jim Fay if you can also answer the other questions asked in the discussion it would be beneficial.  To view this public forum discussion, in your default web browser, click on the View the full discussion link in your e-mail.

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Jun 22, 2017 0
New Here ,
Jun 22, 2017

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This all that I know. I have used Adobe Premiere elements 11 for many video projects and have never experienced any problems.

My old HD Camera ( Panasonic HC-V201 ) screen went blank so I decided to buy a new camera ( Vatto  HD ).

Transferred all video from SD card used in new camera to files on my computer same card used with old camera.

Open Adobe Premiere elements 11 to new projects and have tried to get videos from the files and the card into

the new project but all I get is sound and no picture ( Black Screen ).  Do I need to upgrade the current Adobe software

I am lost and don't know what I can do do. My computer is A HP F3E92AA/HP Pavilion 500-314. I don't know what

version of Micro Soft I have.

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Jun 22, 2017 0
Adobe Employee ,
Jun 21, 2017

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Mr.Jim Fay: Please supply more details: What kind of files are these? How are you importing them into your project (File > Import or via Media Browser)? If you double-click a footage item in your Project panel, what do you see in the Source monitor (video or just audio waveform)? Screen shots would help too.

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Jun 21, 2017 1
New Here ,
Jun 22, 2017

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using adobe premiere elements 11

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Jun 22, 2017 0
LEGEND ,
Jun 21, 2017

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Definitely need some details here.

How To Ask For Help

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Jun 21, 2017 1
Ann Bens LATEST
Adobe Community Professional ,
Jun 22, 2017

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Thread close, please continue here: No Picture black screen

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Jun 22, 2017 1