Highlighted

No Picture black screen

New Here ,
Jun 22, 2017

Copy link to clipboard

Copied

When I add media from files or SD card into new project I get sound but no picture just a black screen.

Have a new HD camera and did not have any problems before. Added old videos from files and did not experience any problems

Using same SD card with new camera that was used with old camera. Please advise.

Thank You

Adobe Community Professional
Correct answer by whsprague | Adobe Community Professional

Your VATTO camcorder is unique.  I can't find a website to look up specifications.  One sales site suggests it records video in 1080p at 30fps in a MOV file.   Depending on what version of Premiere Elements you have, you may be able to get it working by installing Quicktime.  Various versions of Premiere Elements needed to borrow codecs from Quicktime, especially for MOV files.

Views

336

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

No Picture black screen

New Here ,
Jun 22, 2017

Copy link to clipboard

Copied

When I add media from files or SD card into new project I get sound but no picture just a black screen.

Have a new HD camera and did not have any problems before. Added old videos from files and did not experience any problems

Using same SD card with new camera that was used with old camera. Please advise.

Thank You

Adobe Community Professional
Correct answer by whsprague | Adobe Community Professional

Your VATTO camcorder is unique.  I can't find a website to look up specifications.  One sales site suggests it records video in 1080p at 30fps in a MOV file.   Depending on what version of Premiere Elements you have, you may be able to get it working by installing Quicktime.  Various versions of Premiere Elements needed to borrow codecs from Quicktime, especially for MOV files.

Views

337

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 22, 2017 0
Adobe Community Professional ,
Jun 22, 2017

Copy link to clipboard

Copied

What camera?

What file type and codec?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 22, 2017 0
New Here ,
Jun 22, 2017

Copy link to clipboard

Copied

VATTO  108OP

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 22, 2017 0
New Here ,
Jun 22, 2017

Copy link to clipboard

Copied

Don't understand what is CODEC and how do I identify files

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 22, 2017 0
Adobe Community Professional ,
Jun 22, 2017

Copy link to clipboard

Copied

Download the free Media Info and post a screenshot of the information from one of your clips in tree view:

https://www.videohelp.com/software/MediaInfo

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 22, 2017 0
New Here ,
Jun 23, 2017

Copy link to clipboard

Copied

What Am I missing here I have tried to communicate all that I have done that refers to my problem. I appreciate people trying to

help me. But I am not getting any answers. I keep going into this site and opening E-Mails and everything I do leaves me

to a dead end. Is it that I don't know how to navigate this site. PLEASE ADVISE !

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 23, 2017 0
Adobe Community Professional ,
Jun 23, 2017

Copy link to clipboard

Copied

https://forums.adobe.com/people/Mr.Jim+Fay  wrote

What Am I missing here I have tried to communicate all that I have done that refers to my problem. I appreciate people trying to

help me. But I am not getting any answers. I keep going into this site and opening E-Mails and everything I do leaves me

to a dead end. Is it that I don't know how to navigate this site. PLEASE ADVISE !

You are not missing anything.  People are only asking for enough information to be able to help.   You have a unique problem that IS NOT COMMON.   If it was common, an answer would be easy.

The site works best as a forum in a browser on a computer.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 23, 2017 0
New Here ,
Jun 24, 2017

Copy link to clipboard

Copied

What information are you looking for my computer knowledge is weak. Advise me in simple terms and directions to find what you are looking for.  Please be patient with me and understand how frustrated I am. Any help is appreciated and I apologize for my lack

of knowledge pertaining to what info you need.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 24, 2017 0
Adobe Community Professional ,
Jun 24, 2017

Copy link to clipboard

Copied

Your VATTO camcorder is unique.  I can't find a website to look up specifications.  One sales site suggests it records video in 1080p at 30fps in a MOV file.   Depending on what version of Premiere Elements you have, you may be able to get it working by installing Quicktime.  Various versions of Premiere Elements needed to borrow codecs from Quicktime, especially for MOV files.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 24, 2017 0
New Here ,
Jun 27, 2017

Copy link to clipboard

Copied

When I go to old files and  download videos taken from my old Panasonic HD camera I have no problems. Could it be this new Vatto

camera is the problem

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 27, 2017 0
New Here ,
Jun 27, 2017

Copy link to clipboard

Copied

THANK YOU, THANK YOU! I downloaded Quicktime and my Premiere Elements 11 is back to normal and working fine.

Once again THANK YOU you were very helpful and your efforts are aprreciated.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 27, 2017 0