No Serial Number on box or disc cover

New Here ,
Dec 22, 2017 Dec 22, 2017

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Elements 2018 stand alone disc

There is no 24 digit number on either the both disc came in or on the disc cover itself. Purchased from Amazon.

Help!

Thanks

Hal Muskat

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correct answers 1 Correct Answer

Adobe Community Professional , Dec 22, 2017 Dec 22, 2017
You need to contact Amazon and complain. They (or whatever dealer you bought it from through Amazon) sent you a program that you can't activate.

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Adobe Community Professional ,
Dec 22, 2017 Dec 22, 2017

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Is there a redemption code?

See here:

Help with redemption codes

Was it purchased directly from Amazon or a third party seller?

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New Here ,
Dec 22, 2017 Dec 22, 2017

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Thanks, but no, there is not a redemption code.

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Adobe Community Professional ,
Dec 22, 2017 Dec 22, 2017

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You need to contact Amazon and complain. They (or whatever dealer you bought it from through Amazon) sent you a program that you can't activate.

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