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No video but have audio

New Here ,
Jan 24, 2020

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I have a new computer running windows 10 and I installed Premiere Elements 10 from the old computer which was windows 10.

When I go to import a any video I only get the audio. The video is grayed out. It worked fine on the old computer. I am frustrated. Can any one help?

Thank you,

ccpjr

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No video but have audio

New Here ,
Jan 24, 2020

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I have a new computer running windows 10 and I installed Premiere Elements 10 from the old computer which was windows 10.

When I go to import a any video I only get the audio. The video is grayed out. It worked fine on the old computer. I am frustrated. Can any one help?

Thank you,

ccpjr

TOPICS
Import

Views

96

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 24, 2020 0
Adobe Community Professional ,
Jan 24, 2020

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Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

 

If that doesn't work, please use the free MediaInfo and post a screenshot the properties of your media in tree view:

MediaInfo 

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Jan 24, 2020 0
ccpjr LATEST
New Here ,
Feb 21, 2020

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Hello Bob,

Sorry it took so long but attached is the information you requested. I have updated the video card driver and thst did not help.media information.PNGmedia information 02.PNG

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Feb 21, 2020 0