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Pan & Zoom issue

New Here ,
Jan 02, 2018

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Hello there! (newbie editor here)

The last few days I am experiencing an issue with the pan and zoom tool. When I try to zoom in in a video or a freeze frame, i can preview it but when I hit the "done" button the program crashes and I must "force quit" it. Some days ago it worked fine.

I am using the adobe premiere elements on a mac book pro (early 2016), meeting the requirements, on an OS High Sierra and latest premiere update installed.

What to do?

Thank you in advance

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Pan & Zoom issue

New Here ,
Jan 02, 2018

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Hello there! (newbie editor here)

The last few days I am experiencing an issue with the pan and zoom tool. When I try to zoom in in a video or a freeze frame, i can preview it but when I hit the "done" button the program crashes and I must "force quit" it. Some days ago it worked fine.

I am using the adobe premiere elements on a mac book pro (early 2016), meeting the requirements, on an OS High Sierra and latest premiere update installed.

What to do?

Thank you in advance

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Jan 02, 2018 0
Adobe Community Professional ,
Jan 02, 2018

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Hard to say without more detailed information. ("Meeting requirements" doesn't give us much to work with, as far as your system's power and capacity.)

But first I'd try resizing any photos you are going to use in Premiere Elements to 2500x1875 pixels (at 72 ppi) and see if that makes a difference.

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Jan 02, 2018 1
New Here ,
Jan 02, 2018

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Thank you for your answer Steve!

2,9GHz Intel Core i5

8GB RAM 1867 MHz DDR3

Intel  Iris Graphics 6100 1536 MB

SSD with 200GB free

Are you talking about my video files shot with a go pro hero 5 at 1080p (1920x1080 pixels, 16:9 aspect ratio)?

How should I do that?

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Jan 02, 2018 0
New Here ,
Jan 15, 2018

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I was having the same issue on a Mac Mini with a 2.3GHz i7 and 16 GB RAM running 10.13.2.  Your suggestion of downsizing the image to 2500x1875@72 seems to have fixed it!  Pan & Zoom is working again!

EDIT:  It worked once and is crashing again.  Ugh.

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Jan 15, 2018 0
Adobe Community Professional ,
Jan 02, 2018

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Are you saying that you're using the Pan & Zoom tool on video rather than a photo? That's a whole different ball game.

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Jan 02, 2018 0
New Here ,
Jan 03, 2018

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I have done it successfully both in videos and freeze frames in the past (about two weeks ago).

With my new project shot with the same camera, same resolution (framerate varies, but does not exeed 120fps)  and edited in the same computer, when i try to pan and zoom, the adobe premiere elements crashes.

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Jan 03, 2018 0
New Here ,
Jan 08, 2018

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i have the same issue on late 2015 macbook pro. macos 10.13.2 and 2.2 ghz i7 with iris. Really sad that adobes latest elements release cant even do a simple pan and zoom, the most basic of effects. will be going back to my old video editor soon.

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Jan 08, 2018 0
Adobe Community Professional ,
Jan 08, 2018

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jamesk68159403  wrote

Really sad that adobes latest elements release cant even do a simple pan and zoom, the most basic of effects. will be going back to my old video editor soon.

I have 2018.  P&Z works on my computer with stills, HD and 4K. 

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Jan 08, 2018 0
Adobe Community Professional ,
Jan 09, 2018

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I never have any problems either -- on my Windows 10 nor on my Mac OSX El Capitan. (Beyond Sierra, Mac OS gets notoriously iffier.)

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Jan 09, 2018 0