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Pc: To open Adobe premiere, I have to enter a serial number at once.

New Here ,
Aug 29, 2020

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Hello! I have a very big problem at the moment:
Since I have a new PC, I can no longer open Adobe premiere elements 15
because I have to enter a serial number.
I bought the program 4 years ago for more than 100 € and have made many YouTube videos with it since then.
I have no longer this "serial number" and can not open the program.
A test version is suggested to me, although I have already installed the paid full version a long time ago.
What should I do now? I don't have the serial number anymore.
The next thing is, that I can't contakt the adobe support.
I would be really happy if any of you have an idea how you can help me .. Thank you!
 
 
 
 
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Correct answer by John T Smith | Most Valuable Participant

Lost information https://community.adobe.com/t5/Premiere-Pro/Find-serial-number-without-Adpbe-ID/td-p/7769446
- page has links to programs to find an installed serial number in Mac or Windows
- Also https://helpx.adobe.com/download-install/kb/find-serial-number.html
- when you find your serial number(s) write them down and put in a desk drawer

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Pc: To open Adobe premiere, I have to enter a serial number at once.

New Here ,
Aug 29, 2020

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Hello! I have a very big problem at the moment:
Since I have a new PC, I can no longer open Adobe premiere elements 15
because I have to enter a serial number.
I bought the program 4 years ago for more than 100 € and have made many YouTube videos with it since then.
I have no longer this "serial number" and can not open the program.
A test version is suggested to me, although I have already installed the paid full version a long time ago.
What should I do now? I don't have the serial number anymore.
The next thing is, that I can't contakt the adobe support.
I would be really happy if any of you have an idea how you can help me .. Thank you!
 
 
 
 
Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

Lost information https://community.adobe.com/t5/Premiere-Pro/Find-serial-number-without-Adpbe-ID/td-p/7769446
- page has links to programs to find an installed serial number in Mac or Windows
- Also https://helpx.adobe.com/download-install/kb/find-serial-number.html
- when you find your serial number(s) write them down and put in a desk drawer

TOPICS
Crash, Error or problem, How to

Views

74

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Aug 29, 2020 0
Most Valuable Participant ,
Aug 29, 2020

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Lost information https://community.adobe.com/t5/Premiere-Pro/Find-serial-number-without-Adpbe-ID/td-p/7769446
- page has links to programs to find an installed serial number in Mac or Windows
- Also https://helpx.adobe.com/download-install/kb/find-serial-number.html
- when you find your serial number(s) write them down and put in a desk drawer

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Aug 29, 2020 1
New Here ,
Aug 30, 2020

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Hi,

 

Thank you 😀😀two so much for this fast answers! (I didn't think that anyone would answer so quickly)

 

Thank you for this usefull link: https://helpx.adobe.com/download-install/kb/find-serial-number.html! (<- it really helps)

 

I am so happy, that the programm works again and it works really great with the new Pc..

 

Bye

 

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Aug 30, 2020 0
Adobe Community Professional ,
Aug 29, 2020

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"The next thing is, that I can't contakt the adobe support."

 

Go to "https://helpx.adobe.com/support.html"  and click on the icon in the lower right corner to start an online text chat.  The icon looks like this: 

 

image.png

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New Here ,
Aug 30, 2020

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Hi,

 

Thank you two so much for this fast answers! (I didn't think that anyone would answer so quickly)

 

I am so happy, that the programm works again and it works really great with the new Pc..

 

Have a nice day! 😃

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