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PE 13 not responding then recovers

New Here ,
May 03, 2020

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My PE 13 has started not responding for a minute or so everytime I open the program or when I add a menu. In Task Manager it says Adobe PE 13 not responding. If I wait it will finally come back alive. It also seems to be slower than normal when I add a video to the timeline. It will show up on the time line but takes longer than usual to show the audio waveform.

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Freeze or hang

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PE 13 not responding then recovers

New Here ,
May 03, 2020

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My PE 13 has started not responding for a minute or so everytime I open the program or when I add a menu. In Task Manager it says Adobe PE 13 not responding. If I wait it will finally come back alive. It also seems to be slower than normal when I add a video to the timeline. It will show up on the time line but takes longer than usual to show the audio waveform.

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Freeze or hang

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409

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May 03, 2020 0
Adobe Community Professional ,
May 03, 2020

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What are the complete computer specs, including hard drives (how many, what kind, what is on each, and how full)?

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New Here ,
May 03, 2020

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I hope the below info is what you need. If you need more you may need to tell be how to retrieve it.

I do have 4 external hard drives connected but aren't using any of them for recent projects. I have worked projects using only the 😧 drive and others using only the C: drive. See same problem all the time. The problem just showed up in last couple of weeks. I am not sure what you need as for as what is on the drives.

 

I have also posted another recent problem that has not been fixed. I don't know if it is related to this problem. The link for the other problem is https://community.adobe.com/t5/premiere-elements/menu-title-changes-size-when-burn-to-iso/td-p/11070...

 

ComponentPart NumberDescriptionQuantity 
800-BBEV : Thank you for Choosing DellW21JJINFO,GNRC,OEM,TRACKING,PN0 
658-BBJY : Additional Software01R7VINFO,WINRE-ADDR,3,GB-PTN0 
 CW13HSRV,SW,DBAR,CSMB,BASIC0 
 CMMNRSRV,SW,DRCT-BOOT-RCVRY0 
 N2H37INFO,ROYALTY,DBAR-BASIC0 
 VMNR7SRV,SW,HELPTILE,WIN80 
 N3P82SRV,SW, WIN8,MONT,AS,MUI0 
 67NW8SRV,SW,BROWSER-SEARCH,INSTAL0 
 K0PNWINFO,SW,RYLTY,DELLADVANTAGE0 
 2KPHYSRV,SW,ADB,PRE,110 
 T2VVDSRV,SW,WIN,LVE,ESLS0 
 58R15SRV,SW,DELL-UPDATE0 
 01R7VINFO,WINRE-ADDR,3,GB-PTN0 
 NV3RNSRV,SW, WIN8,MONT,AK, MUI0 
 TX0V0INFO,WINRE-ADDR,8,GB-PTN0 
 C2N45INFO,SW,CRRS,UPDATE0 
 YR2T2SRV,SW,CRRS,MUI0 
 XJ3YJINFO,WINRE-ADDR,200,MB-PTN0 
 C022XINFO,BROWSER-SEARCH@V,FMSB0 
 J24RJINFO,RYLTY,SW,APP,SACLIENT0 
 WNVTGSRV,SW,EDELLSHOPPINGAPP0 
 7FMM7SRV,SW,ADB,PSE,110 
 2HWDTSRV,SW,MY-DELL,3.X0 
658-BBDL : Dell SRV Software 6235D4DH9SRV,DRVR,6235,BLTH,87000 
 4R6JCSRV,DRVR,NTWK,6235,87000 
630-AAAV : Software: Microsoft Office 201 3 Trial, MUI2MTX6INFO,WINRE-ADDR,5000,MB-PTN0 
 22DD2SRV,SW,OFC-2013,MLANG0 
619-ABUL : Windows 8 Pro, 64-bit, EnglishN2Y9JINFO,.NET@V,450000 
 W728FSERVICE CHARGE, OPERATING SYSTEM, INTERNAL/EXTERNAL CHANNELS, INSTALLER0 
 X278CSRV,OS,DOTNET,INSTALLER0 
 0616FINFO,BOOT,GPT,OVERRIDE0 
 2XK0VINFO,WINRE-BASE,750,MB-PTN0 
 JW1M2INFO,IE@V,1000000 
 T2673Service Charge,Operating System,Windows XP OCA-MARKER0 
 PJ289INFO,VPEPR0 
 WP6YCINFO,RYLTY,WIN8,DOLBY5.1,CODEC0 
 Y18M4LBL,GML,MS,OS,PRO1 
 TM318INFO,SLP2,ENABLE,WINDOWS0 
 WHHTXINFO,WIN80 
 WHHTXINFO,WIN80 
 XP9T9INFO,BOOT,CNTNR,GPT0 
 JX39YSRV,OS,W8P64,ENG0 
 H7N0CDPK,Operating System,W8P32/641 
580-AAFY : Dell KB213 Wired Multimedia Ke yboard, US-EnglishXD31WKYBD,104,US,KB213,W81 
570-AAAG : Dell Laser MouseJ661DKIT,MSE,USB,LS,CSMR,LOGI1 
555-BBBM : Intel Centrino Advanced-N 6235 , 2x2 agn + Bluetooth5K9GJCRD,WRLES,INTEL6235,WW1 
 4270ESCR,M2X3,KSH,MS,BLO2 
 DNHXYLBL,REG,WRLES,6235,WW1 
520-AAAO : No speakers54982INFO,PART,NOSPEAKER0 
510-BBBH : Creative Sound Blaster Recon3D PCIe Audio Sound Card0DR8FCRD,MM,AUD,SB4,REFR1 
 MPV7YSRV,SW,APPL,SB4,REFR0 
 D3KTNSRV,UTIL,AUD,SB40 
 UP252INFO,OCUR,AUD0 
 65808INFO,NO MSE,VAL0 
490-BBCT : NVIDIA GeForce GTX 650 Ti 1.0GB GDDR58C3R5CRD,GRPHC, NV, P122N1 
 J8461ASSY,CBL,VID,ULD1 
 NKXRWPlug,VIDEO,JACK,High Definition Multimedia Interface1 
 VPYRXSRV,DRVR,NV,P1-300 
480-AACF : If accessories are purchased, they may ship separately79413INFO,NO MONITOR,PRIC INCL,DIM0 
461-AAAN : McAfee LiveSafe 12 Month Subsc riptionU6068INFO,FLAG-MCAFEE,ORDERS0 
 JV2VNSRV,SW,MCAFEE,TWINPEAKS,XPS0 
 PTMT7INFO,WINRE-ADDR,500,MB-PTN0 
 29NNGINFO,RYLTY,MCAFEE,TP,12MTH,XPS0 
 M8192SRV,SW,MCAF-SCTY,UPDATES0 
450-AAGO : US Power Cord5120PCORD,PWR,125V,6FT,SPT2,UNSHLD1 
430-XXYR : Cyberlink Media Suite Essentia ls BDV72J6INFO,RYLTY,CYB,BD,CSMR,CODEC0 
 C7TH4INFO,RYLTY,CYB,CSMR,MPEG20 
 6DT8KSRV,SW,CYB,MEDIA,STE,ESLS,BD0 
 WXVJDINFO,RYLTY,CYB,STE,CSMR,BD0 
 D5YR4INFO,RYLTY,DOLBY,ODD,LIC,W8+0 
429-AAAI : Tray Load Blu-ray Drive (Reads Blu Ray and Writes to DVD/CD)TXVT9ASSY,DVDRW/BD-ROM,8X,HLDS,AACS1 
 DU555SCR,M3X.5X5MM,HEX,PHH,TF,ZPS2 
 MN919INFO,PART,PERIPHERAL,BD-RE0 
 1295INFO,FIRST CD ROM0 
412-0359 : Soft Contracts Dell In-Home Hardware Agreement9Y453SRV,SW,SFTCON,QLX0 
400-AADU : 2TB 7200 rpm Hard Drive + 32GB mSATA Solid State DriveH9R7VSSDR,32,S3,MCARD,LITEON,L6M1 
 Y4N52HD,2TB,S3,7.2K,512E,SGT-GRDABP1 
 159INFO,1ST BOOT,HARD DRIVE0 
 7853FINFO,HDD CACHE,SSD0 
 4270ESCR,M2X3,KSH,MS,BLO2 
370-AACT : 16GB Dual Channel DDR3 1600MHz (4GBx4)531R8DIMM,4G,1600,1RX8,4G,DDR3,NU4 
340-AARJ : English Documentation DAONDH7MGDE,PROD,INFO, SERI,ENG,DAO1 
340-AAOX : Resource DVD, XPS 8700XVR2NKIT,MEDIA,DVD,RDVD,XPS,87001 
340-AAIZ : Placemats (Eng, Fre, Dut, Spa, Por)CGYVTPLCMT,GETS,XPS,DT,8700,W8,GBL1 
338-BBBU : 4th Generation Intel(R) Core(T M) i7-4770 processor (8M Cache , up to 3.9 GHz)2N1DTPRC,HSL,I7-4770,3.4, 86W,4C,L1 
 M2TM0Label,Intel,CI7,Small1 
 WDRTFASSY,HTSNK,FAN,95W,MNTW1 
 MY297Label,Fascia,Intel,CARTON1 
332-1530 : Dell.com OrderW21JJINFO,GNRC,OEM,TRACKING,PN0 
328-BBBJ : Ship Material7WY6XLBL,REG,DT,XPS,L10,FXCN,87001 
 JD509LBL,REG,SIDE,UNIV,BLNK,V21 
 2800MSHP MTL,BOX,OPT,KAMINO,DAO1 
 H108TSHP MTL,BOX,SYSM,MNTW,SXPS,MEX1 
 K055TSHP MTL,CSHN,MNTW,SXPS1 
 8123INFO, NO DELL DIRECT CATALOG0 
 3947TLBL,BRCD,SYS BOX,GNRC,5X51 
321-BBBH : XPS 8700, Black Chassis48480SCR,6-32X1/4,HX,TF,ZPS,TRI-PT4 
 DU555SCR,M3X.5X5MM,HEX,PHH,TF,ZPS3 
 8Y7RXASSY,CHAS,L6,460W,8700,PFC,BLK1 
210-AACE : XPS 8700KR60RSRV,DRVR,RLTX,LOM,87000 
 F2KK7SRV,SW,MGMT,ICON,FXCN,87000 
 RCD5WSRV,SW,INTEL,INSTL,87000 
 M822KSRV,STDO,XPS DT,W/PAPER0 
 GR54XSRV,HTML,DOC,CSMR,WW0 
 DF3MXINFO,64-BIT,UEFI-MFG,PROCESS0 
 4564UInformation,Software,Default, Fat 320 
 4WRRYSRV,DRVR,USB 3.0,87000 
 D3W8NSRV,SW,INTEL,RPD STRG,87000 
 8564UINFO,SW,DEFAULT,NTFS0 
 2FW75SRV,SW,AMT,HECI,87000 
 23503LBL,BRCD,TRACK,SYS,GNRC1 
 9CRN6SRV,DRVR,VID,GFX,87000 
 10RH6SRV,WIN,DTCLEANER0 
 1323INFO,NO ITEM0 
 5H462INFO,AUDIO,CABLE,DETECT0 
 57154Service Charge,Software, Windows 98,Fully Integrated System Test0 
 5JR6DINFO,RYLTY,SW,MAXX AUDIO PRO0 
 MHGRTSRV,SW,AUD,RLTX,87000

 

 

 

C:drive is 2 TB with 1.09 TB free

😧 drive is 4 TB with 442 GB free

Windows 8.1

Process Intel(R) Core(TM)i7-4770 CPU @ 3.40GHz

Memory 16.0 GB

64 Bit OS

 

 

 
 

 

 

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May 03, 2020 0
New Here ,
May 03, 2020

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I hope the below is the info you need. I have worked projects lately using only the files on 😧 drive and projects uising only C:dirve with problem occuring with both. PE13 is on C:drive. Both C and D have video files I have been using for recent projects.

 

The problem has been going on for the last 2 or 3 weeks.

 

I also have 4 external HD connected but not using those files on any recent projects.

 

Win 8.1

Processor Intle(R) Core(TM) i7-4770 CPY @ 3.40 GHz

RAM 16.0 GB

64 Bit OS

C: Drive 2TB with 1.09 TB free

😧 Drive 4 TB with 442 GB free

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May 03, 2020 0
New Here ,
May 03, 2020

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Sorry for the double reply. I did not think the first one posted.

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May 03, 2020 0
New Here ,
May 04, 2020

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C: drive is a WDC WD 20EZRZ-00Z5HB0  size 2TB

😧 drive is st4000dm000-1f2168 size 4TB

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May 04, 2020 0
Adobe Community Professional ,
May 04, 2020

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I don't think it's your system specs. More likely it's your project assets.

This often happened to earlier versions of Premiere Elements when unnecessarily high definition photos are used in a video project. Is your project a slideshow?

How long is your movie project?

What format of video are you editing on your timeline? Do you see a yellow orange "render" line along the top of your timeline?

 

RenderLine.jpg

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May 04, 2020 0
dd1947 LATEST
New Here ,
May 05, 2020

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Evidently you are correct about the asset being the problem. I still had the video on DV tape and reload it to computer as an avi and it is working so far. The original problem asset was also avi.

 

I did not and am not seeing the orange render line.

 

The length of the video file is 1 hr 2 min. I am in the process of cutting out all but maybe a minute of the 1 hr video. Then I have 8 more tapes (about 1 hr each) that I want to add to this project and cut down similarly. Can I do this in one project or should I export the edited few minutes of each tape to a video file then add all the short videos together in a seperate project.

 

Thanks for your help.

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May 05, 2020 0