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PE 15 Installation Issue

New Here ,
Jun 14, 2018

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When reinstalling PE 15, from disc, I get the message to install Adobe Support Advisor, because  "Installer failed to initialize". I Am using Windows 10. Also, I tried to indicate a "CORRECT" response on a previous post and the link provided did not work.

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PE 15 Installation Issue

New Here ,
Jun 14, 2018

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When reinstalling PE 15, from disc, I get the message to install Adobe Support Advisor, because  "Installer failed to initialize". I Am using Windows 10. Also, I tried to indicate a "CORRECT" response on a previous post and the link provided did not work.

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Jun 14, 2018 0
Adobe Community Professional ,
Jun 14, 2018

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It's always helpful to know what exactly didn't work, ddd. That keeps us from recommending it again. I

First, enable Show All Files in your Folder Options.

And try going to C:/Users/[YourName]/AppData/Roaming/Adobe and deleting the folder OOBE. Do the same thing under User/[YourName]/AppData/Local/Adobe. Then try your install again.

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Adobe Community Professional ,
Jun 15, 2018

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Since you have started a new thread with the same topic, I am locking this thread.

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Jun 15, 2018 0