Locked

PE 15 Installation Issue

New Here ,
Jun 14, 2018 Jun 14, 2018

Copy link to clipboard

Copied

When reinstalling PE 15, from disc, I get the message to install Adobe Support Advisor, because  "Installer failed to initialize". I Am using Windows 10. Also, I tried to indicate a "CORRECT" response on a previous post and the link provided did not work.

Views

94

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 14, 2018 Jun 14, 2018

Copy link to clipboard

Copied

It's always helpful to know what exactly didn't work, ddd. That keeps us from recommending it again. I

First, enable Show All Files in your Folder Options.

And try going to C:/Users/[YourName]/AppData/Roaming/Adobe and deleting the folder OOBE. Do the same thing under User/[YourName]/AppData/Local/Adobe. Then try your install again.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 15, 2018 Jun 15, 2018

Copy link to clipboard

Copied

LATEST

Since you have started a new thread with the same topic, I am locking this thread.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines