PE 2021 locking up freequently

Community Beginner ,
Nov 05, 2020 Nov 05, 2020

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Have not had this problem with earlier versions, but have not been trying to process 4K video either.  Laptop is Intel I7, 12 GB memory and over 100 GB SSD memory.  Can't move the pointer at times and no response.  Trying to exit, it just sits there until the "report problem to Microsoft" screen appears.  Forcing me to do a manual save anytime I make any change.  Clues from anyone as I really like the features.

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Freeze or hang

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Adobe Community Professional ,
Nov 05, 2020 Nov 05, 2020

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You don't say what device recorded your video.

 

Open your original video in the free download MediaInfo. In MediaInfo, set View to Text and then copy the text of that report and paste it to this forum. Once we know the complete specs of your video we'll better be able to advise.

 

Meantime, do a simple test. Open a new project and add, say, 10 photos to the timeline. Does the program play smoothly without crashing? This is a big indicator that the challenge is with your video footage.

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Community Beginner ,
Nov 06, 2020 Nov 06, 2020

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Panasonic HC-WXF991K - I didn't get a chance to download that program or
try the photos on the timeline yet.

Thank you for offering to help!

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Community Beginner ,
Nov 06, 2020 Nov 06, 2020

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General
Complete name : C:\Users\edbec\Videos\My
Movies\2020 1023 Jason EDP Tournament\2020-10-24_080831.mp4
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42 (mp42/avc1)
File size : 792 MiB
Duration : 1 min 48 s
Overall bit rate mode : Variable
Overall bit rate : 61.4 Mb/s
Encoded date : UTC 2020-10-24 08:08:31
Tagged date : UTC 2020-10-24 08:08:31

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L5.1
Format settings : CABAC / 2 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 2 frames
Format settings, GOP : M=3, N=8
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 1 min 48 s
Bit rate mode : Variable
Bit rate : 61.2 Mb/s
Maximum bit rate : 70.0 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 29.970 (30000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.246
Stream size : 788 MiB (100%)
Language : English
Encoded date : UTC 2020-10-24 08:08:31
Tagged date : UTC 2020-10-24 08:08:31
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : avcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low
Complexity
Codec ID : mp4a-40-2
Duration : 1 min 48 s
Source duration : 1 min 48 s
Bit rate mode : Constant
Bit rate : 256 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 3.27 MiB (0%)
Source stream size : 3.27 MiB (0%)
Language : English
Encoded date : UTC 2020-10-24 08:08:31
Tagged date : UTC 2020-10-24 08:08:31

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Adobe Community Professional ,
Nov 05, 2020 Nov 05, 2020

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Without more information I'm guessing.  But, would you look at the settings for default audio hardware?  If not set to 'none', would you try that?

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Adobe Community Professional ,
Nov 06, 2020 Nov 06, 2020

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I'm looking forward to hear the results of your tests with a photo-only project.

 

Otherwise, that's a nice camcorder and most of its settings should produce easily editable video. You're editing 4K, so your hardware specs are definitely a factor. You say you've got an i7, which should offer plenty of power, but you don't say which i7 processor you have.

 

Also, how much of that 100 gig hard drive are used up? SSDs are great performers, but 100 gig doesn't leave much wiggle room for the program to process large video files. I start to panic if my computer gets down to under 50 gigs of free space. A 4K project might well choke on a full drive.

 

Also, look under the program's Edit menu. What is listed on the General page under Project Settings? With 4K in particular, matching project settings to video specs can be a big determiner of your performance.

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