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PE2019 won't import 4k 60fps

New Here ,
Jan 30, 2019

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Hi all. I am using a Gopro hero 7 and Elements to edit these videos. No issues so far but now that I am trying to 'add media' in 4k, it states -  'error message - this type of file is not supported, or the required codec is not installed. No issue with 2k.

No issues watching, downloading, saving, moving, viewing thumbnails 4k/60fps on my computer.

Thank you

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PE2019 won't import 4k 60fps

New Here ,
Jan 30, 2019

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Hi all. I am using a Gopro hero 7 and Elements to edit these videos. No issues so far but now that I am trying to 'add media' in 4k, it states -  'error message - this type of file is not supported, or the required codec is not installed. No issue with 2k.

No issues watching, downloading, saving, moving, viewing thumbnails 4k/60fps on my computer.

Thank you

Views

170

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 30, 2019 0
Adobe Community Professional ,
Jan 30, 2019

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If you have your GoPro set to HEVC or H.265, your footage will not work in Premier Elements.  Set for the more common H.264

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Jan 30, 2019 0