PEL 15 Media Import Generic Error

[bobsapey]

I am trying to import some videos from my MotoG6 phone which are mp4 format. Some import without any problem while a couple always cause PEL15 to report a generic error - screenshot of error report below. Any thoughts as to why this may be happening?

[Steve Grisetti]

I'm not sure what's up, since I edit Moto 6 video all the time. Although I guess it depends on which software you're using to shoot your video on your phone.

Open one of your MP4s in the free download MediaInfo. In MediaInfo, set View to Text and then copy the report that is generated and paste it to this forum. Once we know the specs of the video you're trying to import we can more likely help you.

[bobsapey]

[bobsapey]

General

Complete name                            : C:\Users\bobsa\Desktop\VID_20190714_154202903.mp4

Format                                   : MPEG-4

Format profile                           : Base Media / Version 2

Codec ID                                 : mp42 (isom/mp42)

File size                                : 95.4 MiB

Duration                                 : 46 s 685 ms

Overall bit rate                         : 17.1 Mb/s

Encoded date                             : UTC 2019-07-14 14:42:54

Tagged date                              : UTC 2019-07-14 14:42:54

xyz                                      : +53.5887-002.7636/

com.android.version                      : 9

com.android.manufacturer                 : motorola

com.android.model                        : moto g(6)

Video

ID                                       : 1

Format                                   : AVC

Format/Info                              : Advanced Video Codec

Format profile                           : High@L4

Format settings                          : CABAC / 1 Ref Frames

Format settings, CABAC                   : Yes

Format settings, Reference frames        : 1 frame

Format settings, GOP                     : M=1, N=30

Codec ID                                 : avc1

Codec ID/Info                            : Advanced Video Coding

Duration                                 : 46 s 560 ms

Bit rate                                 : 17.0 Mb/s

Width                                    : 1 920 pixels

Height                                   : 1 080 pixels

Display aspect ratio                     : 16:9

Rotation                                 : 180°

Frame rate mode                          : Variable

Frame rate                               : 29.970 (29970/1000) FPS

Minimum frame rate                       : 15.018 FPS

Maximum frame rate                       : 43.103 FPS

Standard                                 : NTSC

Color space                              : YUV

Chroma subsampling                       : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Progressive

Bits/(Pixel*Frame)                       : 0.273

Stream size                              : 94.3 MiB (99%)

Title                                    : VideoHandle

Language                                 : English

Encoded date                             : UTC 2019-07-14 14:42:54

Tagged date                              : UTC 2019-07-14 14:42:54

Color range                              : Full

Color primaries                          : BT.601 NTSC

Transfer characteristics                 : BT.601

Matrix coefficients                      : BT.601

mdhd_Duration                            : 46560

Codec configuration box                  : avcC

Audio

ID                                       : 2

Format                                   : AAC LC

Format/Info                              : Advanced Audio Codec Low Complexity

Codec ID                                 : mp4a-40-2

Duration                                 : 46 s 685 ms

Duration_FirstFrame                      : 29 ms

Bit rate mode                            : Constant

Bit rate                                 : 128 kb/s

Channel(s)                               : 2 channels

Channel layout                           : L R

Sampling rate                            : 48.0 kHz

Frame rate                               : 46.875 FPS (1024 SPF)

Compression mode                         : Lossy

Stream size                              : 729 KiB (1%)

Title                                    : SoundHandle

Language                                 : English

Encoded date                             : UTC 2019-07-14 14:42:54

Tagged date                              : UTC 2019-07-14 14:42:54

[Steve Grisetti · Accepted solution]

Most likely the issue is that your video uses variable frame rate compression. Version 2019 can work with variable frame rate video, but earlier versions can have an issue with it.

The easiest solution (short of upgrading to the current version of the program) is to convert the video using the frame download Handbrake. My tutorial shows you the hows and whys.

Converting videos with Handbrake - YouTube

[bobsapey]

Hi Steve, thanks very much for that, it has made my phone much more useful than I thought it was.

Bob