I am re-posting my original problem with both Photoshop Elements 2018, and Premiere Elements 2018 as I have not heard back any feedback from my original post! It may have been marked “Answered” by mistake. Here is the original post and answers to this point:
So I have extensively organized photos and videos using these programs, and also created several slide shows. These videos used to playback just fine on my Asus laptop with the fastest Intel processor available in 2017, plust a Nvidea GEforce 950m graphics processor with 4gb of videoRAM. Also 16gb ddr RAM. Now, nothing but freezes and crashes with no video playback, or slideshow previews or playback! I have already checked and changed the settings that should have cured this problem, and Adobe Tech support went on my PC for 3 hours trying to fix this, to no avail! Other programs including VLC media player, and Pinnacle Studio playback and edit videos just fine, but this program will not work! The latest Windows 10 is installed! Latest nvidia graphics drivers were installed! All it seems it's good for now is organizing my photos! Any suggestions on getting this program to work? Would a complete re-install solve the problem, after I backup the catolog?
Both programs load photos and videos. Both programs will not playback videos. They both start processing the video and produce a freeze frame, but no playback. It doesn't matter what video format is in the catalog, it will not playback anything! Slide shows that were created earlier in the program will process to the video screen, but will not playback, and when I hit play will freeze up the program!
" Now, nothing but freezes and crashes with no video playback, or slideshow previews or playback!"
It may be that you didn't get an answer because all you provided was that you have a great computer and a normally reliable program freezes, crashes and videos won't play. With only that, the guess has to be you have a hardware failure or corrupted files. I'm sorry I can't make better guesses.