plug-in problem , premier elements 15

[monical6440778]

I installed a plug in  premier elements 15. "neat video"  to take out grany/noisy  images. it works well in time line, but not i ca not burn videos.

to  prove it i took out the effect and i burned a DVD without problem but when i put back the effect primer elects closes. so  i can not burn a disc nor i can save in a file, because in the process it crashes.

please help!!

thank you

[Steve Grisetti]

Can you output a 720x480 mp4 from your project?

[Peru Bob]

What version of Neat Video?

You may need to uodate to a newer version.

You may also want to contact Neat Video Support:

Contacts | Neat Video

[monical6440778 · Accepted solution]

thank you,

i just contacted  neat video support.

i think it will work now. i updated to new version.

now i am waiting to burn.