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PRE 2018 - Playback blank, also render fails, export is blank

Community Beginner ,
Oct 11, 2017

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I just installed PRE 2018 trial. I have been using PRE for 10+ years now and pretty good at the basic stuff. I took several videos I used very successfully in PRE 12 and opened them in PRE 2018. They came blank, no images. Rendering worked  on small clips but fail on large clips. Export would give me what I see, blanks. I added music and that was in the export.

Win10, I7-7700, Dell, Nvidia 1050.

Files are:

Type: QuickTime Movie

Image Size: 1920x1080

Frame Rate: 29.92

Pixel Aspect Ration: 1.0

Frame Size: 1920x1080

Compressor = Apple ProRes 422

Quality - Most (5.00)

Any guidance would be greatly appreciated.

THANKS!

Adobe Community Professional
Correct answer by Ann Bens | Adobe Community Professional

Native support for QT does not mean all codec used. Elements is not the same as Pro.

Install QT you need it.

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PRE 2018 - Playback blank, also render fails, export is blank

Community Beginner ,
Oct 11, 2017

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I just installed PRE 2018 trial. I have been using PRE for 10+ years now and pretty good at the basic stuff. I took several videos I used very successfully in PRE 12 and opened them in PRE 2018. They came blank, no images. Rendering worked  on small clips but fail on large clips. Export would give me what I see, blanks. I added music and that was in the export.

Win10, I7-7700, Dell, Nvidia 1050.

Files are:

Type: QuickTime Movie

Image Size: 1920x1080

Frame Rate: 29.92

Pixel Aspect Ration: 1.0

Frame Size: 1920x1080

Compressor = Apple ProRes 422

Quality - Most (5.00)

Any guidance would be greatly appreciated.

THANKS!

Adobe Community Professional
Correct answer by Ann Bens | Adobe Community Professional

Native support for QT does not mean all codec used. Elements is not the same as Pro.

Install QT you need it.

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Adobe Community Professional ,
Oct 12, 2017

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I'm not sure what you meant by "and opened them in PRE 2018".  Are you using PrE 2018 to open a project you started in PrE 12?  Or are you adding the original, unedited clips through the Add Media procedure?

There was another topic yesterday where someone was having trouble with prores files.  That itself may be an issue. 

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Community Beginner ,
Oct 12, 2017

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Actually, I am adding the original, unedited clips through the Add Media procedure. However I did take, in PrE 12 a few of the orginal files and created a larger file for a DVD for my dad to watch. When I open that file in PrE 2018 it plays terribly, lots of loss in image, etc. Here is the MediaInfo for that file:

Format                                   : MPEG-4
Commercial name                          : DVCPRO
Format profile                           : QuickTime
Codec ID                                 : qt   2005.03 (qt  )
File size                                : 16.4 GiB
Duration                                 : 1 h 17 min
Overall bit rate                         : 30.3 Mb/s

Writing library                          : Apple QuickTime

Video
ID                                       : 1
Format                                   : DV
Commercial name                          : DVCPRO
Codec ID                                 : dvc
Duration                                 : 1 h 17 min
Bit rate mode                            : Constant
Bit rate                                 : 24.4 Mb/s
Encoded bit rate                         : 28.8 Mb/s
Width                                    : 720 pixels
Height                                   : 480 pixels
Display aspect ratio                     : 4:3
Original display aspect ratio            : 4:3
Frame rate mode                          : Constant
Frame rate                               : 29.970 (30000/1001) FPS
Original frame rate                      : 29.970 (29970/1000) FPS

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Adobe Community Professional ,
Oct 12, 2017

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Native support for QT does not mean all codec used. Elements is not the same as Pro.

Install QT you need it.

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Adobe Community Professional ,
Oct 12, 2017

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Quicktime installed?

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Community Beginner ,
Oct 12, 2017

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Here is the info you all asked about plus some more backstory to help.

I have a new Dell PC using Win 10 Pro so I have not installed QuickTime. I did have QuickTime on my Win 8.1 PC running PrE 12 and it worked perfectly on that old PC setup.

PrE 2018 states, at least what I thought is, native QuickTime support. Also I opened it in normal Premiere and I am pretty sure it worked perfectly (I downloaded the trial version). For what I do PrE/PSE is what I want because the pro versions are overkill and have steep learning curves for me.

These are family 8mm movies from the 50's & 60's I had converted by a respected firm in NY. So they gave me the files in this format. I am working with the original files the company converted for us.

MediaInfo:

General

Format                                   : MPEG-4
Format profile                           : QuickTime
Codec ID                                 : qt   2005.03 (qt  )
Overall bit rate mode                    : Variable
Overall bit rate                         : 132 Mb/s
©TIM                                     : 01;44;06;11
©TSC                                     : 30000
©TSZ                                     : 1001

Video
ID                                       : 1
Format                                   : ProRes
Format version                           : Version 0
Format profile                           : 422
Codec ID                                 : apcn
Duration                                 : 22 min 10 s
Bit rate mode                            : Variable
Bit rate                                 : 132 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 29.970 (30000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:2
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 2.120
Stream size                              : 20.4 GiB (100%)
Writing library                          : Apple
Language                                 : English
Encoded date                             : UTC 2016-04-29 20:55:45
Tagged date                              : UTC 2016-04-29 20:55:45
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Menus                                    : 3

Other
ID                                       : 2
Type                                     : Time code
Format                                   : QuickTime TC
Duration                                 : 22 min 10 s
Time code of first frame                 : 01:44:06;11
Time code, striped                       : Yes
Language                                 : English
Encoded date                             : UTC 2016-04-29 20:55:45
Tagged date                              : UTC 2016-04-29 20:55:45

Menu
ID                                       : 3
Codec ID                                 : text
Duration                                 : 22 min 10 s
Title                                    : Chapter Track
Language                                 : English
Encoded date                             : UTC 2016-04-29 20:55:45
Tagged date                              : UTC 2016-04-29 20:55:45
Menu For                                 : 1
01:44:06.340                             : 24

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Adobe Community Professional ,
Oct 12, 2017

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I'd start by installing Quicktime, as we recommended above, and seeing if that makes a difference.

Adobe is trying to divest its products from dependence on Quicktime -- but some video formats still require it if you're planning to edit it in Premiere elements.

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Community Beginner ,
Oct 12, 2017

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Thank you very much! I thought after 18 months and a new program I would not need any QT components. Weird to me but a lesson learned.

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