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PRE12 Blu-Ray Burn Device Error

New Here ,
Aug 04, 2019

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I am running PRE12 on Windows 10 Home v1903.  I am attempting to create a Blu-Ray disc.  Following are screenshots of the steps PRE12 executes to burn the Blu-Ray disc.

Disc options: 

PRE12_BluRayBurn_01.jpg

Encoding Menu 1 of 2 - Completed Successfully

  PRE12_BluRayBurn_02.jpg

Encoding Menu 2 of 2 - Completed Successfully

PRE12_BluRayBurn_03.jpg

Encoding Media - Completed Successfully

PRE12_BluRayBurn_04.jpg

Compiling Media - Completed Successfully

Burning Disc 1 of 1

Almost immediately after progressing to the Burn step, PRE12 displays "device error".

I have tried several combinations of the options to burn a blu-ray disc.  All end after apparently completing the "Encoding Media" step and beginning the burn to disc step.  Almost immediately after progressing to the Burn step, PRE12 displays "device error".

How to I troubleshoot the problem?

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PRE12 Blu-Ray Burn Device Error

New Here ,
Aug 04, 2019

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I am running PRE12 on Windows 10 Home v1903.  I am attempting to create a Blu-Ray disc.  Following are screenshots of the steps PRE12 executes to burn the Blu-Ray disc.

Disc options: 

PRE12_BluRayBurn_01.jpg

Encoding Menu 1 of 2 - Completed Successfully

  PRE12_BluRayBurn_02.jpg

Encoding Menu 2 of 2 - Completed Successfully

PRE12_BluRayBurn_03.jpg

Encoding Media - Completed Successfully

PRE12_BluRayBurn_04.jpg

Compiling Media - Completed Successfully

Burning Disc 1 of 1

Almost immediately after progressing to the Burn step, PRE12 displays "device error".

I have tried several combinations of the options to burn a blu-ray disc.  All end after apparently completing the "Encoding Media" step and beginning the burn to disc step.  Almost immediately after progressing to the Burn step, PRE12 displays "device error".

How to I troubleshoot the problem?

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Aug 04, 2019 0
Adobe Community Professional ,
Aug 04, 2019

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Try to make an iso (image) and burn that to disk with e.g. ImgBurn.

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Aug 04, 2019 0
New Here ,
Aug 05, 2019

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I have tried to create an iso using Phantom Burner - no joy.  Apparently, Phantom Burner can not create a blu-ray iso in Windows 10.

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Aug 05, 2019 0
Adobe Community Professional ,
Aug 05, 2019

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Never heard of the software

You create an iso with Elements then burn it to disk with Imgburn.

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Aug 05, 2019 0
New Here ,
Aug 05, 2019

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Does  Premiere Elements 12 produce iso files?  I have been unsuccessful finding the feature. 

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Aug 05, 2019 0
Adobe Community Professional ,
Aug 05, 2019

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What does it say under the dropdown menu Burn to:

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Aug 05, 2019 0
New Here ,
Aug 05, 2019

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1. Publish & Share – Computer

  

Clicked “Computer”

Choices for Computer output files are:

  • Adobe Flash Video
  • MPEG
  • AVCHD
  • XAVC-S
  • AVI
  • Windows Media
  • Quick Time
  • Image
  • Audio

 
 

2. MPEG – Presets do not include iso

3. AVCHD – Presets do not include iso

  

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Aug 05, 2019 0
Adobe Community Professional ,
Aug 05, 2019

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Aug 05, 2019 0
New Here ,
Aug 06, 2019

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Sorry that I misunderstood your previous request.  See the following dropdown from the "Burn to Disc" choice.

PRE12_BluRayBurn_05.jpg  

BTW - I appreciate your efforts to get to the bottom of my problem.

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Aug 06, 2019 0
Adobe Community Professional ,
Aug 06, 2019

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Ah, no iso.

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Aug 06, 2019 0
Adobe Employee ,
Aug 08, 2019

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Hi J Andrew Walton,

Thanks for reaching out and sharing the details about the issue in detail. Ideally, the workflow that you are using should burn the Blu-ray perfectly.

  • Did you try burning a normal DVD instead of Blu-ray? How does that work?
  • Is your DVD burner compatible with Premiere Elements?

Check out this link: How to share to DVD or Blu-ray with Premiere Elements.

Let me know if it helps.

Thanks,

Shivangi

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Aug 08, 2019 0
New Here ,
Aug 08, 2019

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  • Did you try burning a normal DVD instead of Blu-ray? How does that work?

Yes.  I can produce a DVD of this project.

  • Is your DVD burner compatible with Premiere Elements?

I have produced Blu-Ray discs from other PRE12 projects.

Does the link referenced in your reply apply to PRE12?  Some of the screenshots included in the document are different than those I see.

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Aug 08, 2019 0