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Première éléments 2019 .

New Here ,
Dec 07, 2019 Dec 07, 2019

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Bonjour . 

J'ai acheté la version 17 de première éléments en octobre 2018 . Après un changement de dique dur ( SSD) il m'est impossible de réactiver le produit . En suivant la procédure correcte , j'ai un message d'erreur , voir ci-dessous lec captures d'écran .

 

 

Capture d’écran 2019-12-07 à 16.55.58.pngCapture d’écran 2019-12-07 à 16.56.12.png

 

Merci de votre aide et bonne soirée .

 

Cordialement .

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Community Expert ,
Dec 07, 2019 Dec 07, 2019

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Uninstall and reinstall.

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New Here ,
Dec 08, 2019 Dec 08, 2019

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Hello and thank you for your answer. I have already performed several uninstallations and reinstallations without result. I still get this error message. I also changed the hard drive on my Imac. Maybe that's the cause of the problem?
Thank you...

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Community Expert ,
Dec 08, 2019 Dec 08, 2019

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What operating system?

Version 17 won't run on Catalina.

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New Here ,
Dec 08, 2019 Dec 08, 2019

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Merci de votre réponse . Mon mac utilise en effet cet OS Catalina . Si la version 17 est incompatible avec cet OS , comment dois-je procder ? . Merci de votre réponse .

Cordialement . 

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Community Expert ,
Dec 08, 2019 Dec 08, 2019

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You either need to roll back the operating system, or purchase Photoshop Elements 2020, which works on Catalina.

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New Here ,
Dec 08, 2019 Dec 08, 2019

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Thank you for your help and have a good evening.

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