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Premier Elements 12: warum Anmeldung für eine Testversion?

New Here ,
Jun 26, 2019

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Ich habe Premiere Elements 12. Nun wird beim starten immer eine Anmeldung für eine Testsoftware verlangt. Ich möchte aber keine Testsoftware installieren, sondern nur PE12, das ich bezahlt habe, benutzen.

Danke fürs feedback.

Adobe Community Professional
Correct answer by whsprague | Adobe Community Professional

You should be able to put in your serial number and the requests for log in will stop.  If the software was registered, you should be able to find your serial number on you Adobe account. 

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Premier Elements 12: warum Anmeldung für eine Testversion?

New Here ,
Jun 26, 2019

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Ich habe Premiere Elements 12. Nun wird beim starten immer eine Anmeldung für eine Testsoftware verlangt. Ich möchte aber keine Testsoftware installieren, sondern nur PE12, das ich bezahlt habe, benutzen.

Danke fürs feedback.

Adobe Community Professional
Correct answer by whsprague | Adobe Community Professional

You should be able to put in your serial number and the requests for log in will stop.  If the software was registered, you should be able to find your serial number on you Adobe account. 

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Jun 26, 2019 0
New Here ,
Jun 26, 2019

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I have exactly the same issue. i have contacted support over this and have been advised to 'buy the new version' which isn't very helpful. The program worked fine last week and will now only work as a trial with the watermark. I work in a school and we use the software with pupils to edit videos. As you can imagine this is now having a massive impact on these sessions.

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Jun 26, 2019 0
New Here ,
Jun 26, 2019

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Das ist keine gute Nachricht. Adobe erklärt sein Produkt zum Schrott und nötigt den Verbraucher, ein neues Produkt zu kaufen. Ich werde auch versuchen, den Support zu kontaktieren. Danke.

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Jun 26, 2019 0
Adobe Community Professional ,
Jun 26, 2019

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You should be able to put in your serial number and the requests for log in will stop.  If the software was registered, you should be able to find your serial number on you Adobe account. 

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Jun 26, 2019 0
New Here ,
Jun 26, 2019

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Have tried that. Used the serial number from my account area and it still asks for a serial every time I start premiere. Watermark still remains.

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Jun 26, 2019 0
Adobe Community Professional ,
Jun 26, 2019

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jonathanb90337495  wrote

Have tried that. Used the serial number from my account area and it still asks for a serial every time I start premiere. Watermark still remains.

You wrote that you are using this in a school with pupils.  How many people are using the software?  This situation is extremely rare in a single user, single computer situation.  Please note that I'm only a user and not connected to "tech support".

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Jun 26, 2019 0
New Here ,
Jun 26, 2019

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It's only installed on my machine. And that hasn't been changed in the last four years so it's odd that it has stopped working. We have Photoshop Elements too, purchased in the same bundle and that still works just fine.

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Jun 26, 2019 0
Adobe Community Professional ,
Jun 26, 2019

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hasn't been changed in the last four years

No windows update's?, driver update's etc?

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Jun 26, 2019 0
New Here ,
Jun 26, 2019

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Sorry, I wasn’t clear. Hasn’t changed as in that’s the only machine it has been installed on. Not others.

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Jun 26, 2019 0
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New Here ,
Jun 27, 2019

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Ich habe die Anmeldung für die Testversion durchgeführt und anschliessend "software lizenzieren" button gedrückt und die bereits registrierte serial number eingegeben. Danach startete PE12 korrekt und keine log in Aufforderung mehr. Für mich ist das Problem gelöst. Danke an whsprague für den Tipp. Grüsse.

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Jun 27, 2019 0