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Premier Elements 15 play button does nothing

New Here ,
May 28, 2018

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Hi Guys!

When I open up my Premier Elements 15, and import some files to start editing a project, the video files show up in the timeline just fine.  However, the play button does not work.  When I press play I get absolutely no action from video or audio.  Nothing happens at all.

Can you guys tell me how to fix this?

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Premier Elements 15 play button does nothing

New Here ,
May 28, 2018

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Hi Guys!

When I open up my Premier Elements 15, and import some files to start editing a project, the video files show up in the timeline just fine.  However, the play button does not work.  When I press play I get absolutely no action from video or audio.  Nothing happens at all.

Can you guys tell me how to fix this?

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May 28, 2018 0
Adobe Community Professional ,
May 29, 2018

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What operating system are you using? Which processor do you have with how much RAM?

Which model of camcorder is your video coming from and what is this video's format and resolution?

When you first add your video to your timeline, do you see a yellow orange "render" line above the video? This is an indication that your project settings are not properly matched to your video specs.

RenderLine.jpg

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May 29, 2018 0
New Here ,
May 29, 2018

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Windows Home 10 64 bit

Intel Core i7-7500U Processor

One terrabite of memory

Sony DSC-W800

I do not get any orange render line.

AVI file

720p

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May 29, 2018 0
Adobe Community Professional ,
May 29, 2018

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I'm not sure what codec that little camera is using to create those AVIs. It could well be MJPEG, which can be a challenge for the program. So I'm surprised you don't see a render line.

Under the program's Edit menu, what is listed on the General page under Project Settings?

If you'd like to explore this further, open one of your AVIs in the free download MediaInfo. In MediaInfo, set View to Text and then copy and paste the report it generates to this forum. Once we get more details, we'll have a better clue what is going on.

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May 29, 2018 0
New Here ,
May 30, 2018

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Here's the info senor!

General
Complete name                            : C:\Users\Manny Manny\Pictures\2018 05 21\MOV00177.AVI
Format                                   : AVI
Format/Info                              : Audio Video Interleave
File size                                : 680 MiB
Duration                                 : 4 min 15 s
Overall bit rate                         : 22.4 Mb/s

Video
ID                                       : 0
Format                                   : JPEG
Codec ID                                 : MJPG
Duration                                 : 4 min 15 s
Bit rate                                 : 22.3 Mb/s
Width                                    : 1 280 pixels
Height                                   : 720 pixels
Display aspect ratio                     : 16:9
Frame rate                               : 30.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:2
Bit depth                                : 8 bits
Scan type                                : Progressive
Compression mode                         : Lossy
Bits/(Pixel*Frame)                       : 0.805
Stream size                              : 677 MiB (100%)

Audio
ID                                       : 1
Format                                   : ADPCM
Format profile                           : U-Law
Codec ID                                 : 7
Codec ID/Hint                            : CCITT
Duration                                 : 4 min 15 s
Bit rate mode                            : Constant
Bit rate                                 : 88.2 kb/s
Channel(s)                               : 1 channel
Sampling rate                            : 11.025 kHz
Bit depth                                : 8 bits
Stream size                              : 2.68 MiB (0%)
Interleave, duration                     : 33  ms (1.00 video frame)

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May 30, 2018 0
Adobe Community Professional ,
May 30, 2018

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Yep. It's an MJPEG AVI all right.

MJPEGs are videos that either work perfectly or they don't. And if they don't, you can't really make them work.

My recommended solution is to use the free download HandBrake to convert those AVIs into MP4s. Then they'll work flawlessly in Premiere Elements.

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May 30, 2018 0
New Here ,
May 30, 2018

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I would not mind doing that if the problem were one or a few videos.  My computer was updated and then over night the player went from good operation to not doing anything with any video.  None of my couple hundred videos work in this program now.  The vast majority of which were edited with this program and all of which were shot on that same camera.  A program that I paid a bunch of money for and now is worthless in months.  I appreciate your help, but I will probably have to buy another editing software if this thing is going to be this way.  Very disappointed in Adobe.

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May 30, 2018 0