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Premier Elements 15

Community Beginner ,
Feb 11, 2019 Feb 11, 2019

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Having changed my laptop, I am having problems editing videos. I can load the video editor and select the media to edit, but I am not able to run a preview of the video. This has only happened since changing laptops, both of which are running Windows 10.

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Community Beginner , Feb 12, 2019 Feb 12, 2019

I changed Default output in Audio Hardware from ED273 Intel Audio to Speakers(realtek High Definition Audio(SST))

and the same for the Default Input.

Hope this helps.

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Adobe Employee ,
Feb 11, 2019 Feb 11, 2019

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Moved to Premiere Elements

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Community Expert ,
Feb 11, 2019 Feb 11, 2019

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Which processor does your new laptop have with how much RAM?

What model of camcorder is your video coming from and what is its format and resolution?

Are you saying you can add your video to your Project Media panel and you can see it there but, when you add it to your timeline it will not play?

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Community Beginner ,
Feb 11, 2019 Feb 11, 2019

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It is a Intel Core i7-8550U 1.8ghz with TB 4.00Ghz and 20GB Memory 16GB intel optane Memory + 4GB DDR Memory

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Community Beginner ,
Feb 11, 2019 Feb 11, 2019

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I can add video to my time line but am unable to play it

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Community Expert ,
Feb 11, 2019 Feb 11, 2019

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There are a couple things that (rarely) come up here. 

Try changing your "Hardware Acceleration" in General Preferences. 

Also try changing the Default Audio Input to "none" in Audio Hardware Preferences.

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Community Expert ,
Feb 11, 2019 Feb 11, 2019

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Also PLEASE tell us what format your video is and what model of camcorder it's coming from.

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Community Beginner ,
Feb 11, 2019 Feb 11, 2019

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I use all formats, .avi,  .mov, .mp4 . Some of the video comes from my mobile which is a Sony Xperia or from customers. I use the video to highlight problems on machines.

I have just noticed that if I leave the program running, it will eventually allow me to play the video, approx. 30 mins.

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Community Beginner ,
Feb 11, 2019 Feb 11, 2019

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If I try to go into general preferences I get the error MME Device Error

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Community Beginner ,
Feb 11, 2019 Feb 11, 2019

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I found an error with the Audio in the General Preferences, I have now changed the Audio settings to remove the error. This appears to have solved the problem. I have powered down and restarted and it now appears to work ok.

Thanks

for your Help

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Community Expert ,
Feb 11, 2019 Feb 11, 2019

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For future reference, which setting and what did you change it to?

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Community Beginner ,
Feb 12, 2019 Feb 12, 2019

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I changed Default output in Audio Hardware from ED273 Intel Audio to Speakers(realtek High Definition Audio(SST))

and the same for the Default Input.

Hope this helps.

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Community Expert ,
Feb 12, 2019 Feb 12, 2019

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Perfect.  Thanks for the reply Aranford.  It will help answer future questions. 

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