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Premier Elements 2018 Crashing

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Feb 10, 2020

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Hello – Premier 2018 is crashing – see event log details below

 

Faulting application name: PremiereElementsEditor.exe, version: 16.0.0.0, time stamp: 0x59aad286

Faulting module name: DVDCreator.dll, version: 16.0.0.0, time stamp: 0x59aac647

Exception code: 0xc0000005

Fault offset: 0x00000000000708f1

Faulting process id: 0x2f50

Faulting application start time: 0x01d5ddfb3ccfe03f

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 2018\PremiereElementsEditor.exe

Faulting module path: C:\Program Files\Adobe\Adobe Premiere Elements 2018\DVDCreator.dll

Report Id: acce00a5-b64c-4f91-89c6-61c5e8c9c71e

Faulting package full name:

Faulting package-relative application ID:

 

Faulting application name: PremiereElementsEditor.exe, version: 16.0.0.0, time stamp: 0x59aad286

Faulting module name: DVDCreator.dll, version: 16.0.0.0, time stamp: 0x59aac647

Exception code: 0xc0000005

Fault offset: 0x00000000000708f1

Faulting process id: 0x2f50

Faulting application start time: 0x01d5ddfb3ccfe03f

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 2018\PremiereElementsEditor.exe

Faulting module path: C:\Program Files\Adobe\Adobe Premiere Elements 2018\DVDCreator.dll

Report Id: acce00a5-b64c-4f91-89c6-61c5e8c9c71e

Faulting package full name:

Faulting package-relative application ID:

 

Folder Permissions for documents/adobe folder are below - i have screenshots if needed; but Full Control is already applied for SYSTEM and the USER i'm logged in as.

 

System Details (Windows 10 x64 1909 Build [Version 10.0.18363.628] 

Core i5-8400 (6 Core)

16GB DDR4

1TB Crucial MX500 SSD

Any recommendations for remediating this issue please advise.  Unable to get project created due to repeated crashing ☹

 

 

 

Thanks,

Carolyn

TOPICS
Crash, Freeze or hang

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Premier Elements 2018 Crashing

New Here ,
Feb 10, 2020

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Hello – Premier 2018 is crashing – see event log details below

 

Faulting application name: PremiereElementsEditor.exe, version: 16.0.0.0, time stamp: 0x59aad286

Faulting module name: DVDCreator.dll, version: 16.0.0.0, time stamp: 0x59aac647

Exception code: 0xc0000005

Fault offset: 0x00000000000708f1

Faulting process id: 0x2f50

Faulting application start time: 0x01d5ddfb3ccfe03f

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 2018\PremiereElementsEditor.exe

Faulting module path: C:\Program Files\Adobe\Adobe Premiere Elements 2018\DVDCreator.dll

Report Id: acce00a5-b64c-4f91-89c6-61c5e8c9c71e

Faulting package full name:

Faulting package-relative application ID:

 

Faulting application name: PremiereElementsEditor.exe, version: 16.0.0.0, time stamp: 0x59aad286

Faulting module name: DVDCreator.dll, version: 16.0.0.0, time stamp: 0x59aac647

Exception code: 0xc0000005

Fault offset: 0x00000000000708f1

Faulting process id: 0x2f50

Faulting application start time: 0x01d5ddfb3ccfe03f

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 2018\PremiereElementsEditor.exe

Faulting module path: C:\Program Files\Adobe\Adobe Premiere Elements 2018\DVDCreator.dll

Report Id: acce00a5-b64c-4f91-89c6-61c5e8c9c71e

Faulting package full name:

Faulting package-relative application ID:

 

Folder Permissions for documents/adobe folder are below - i have screenshots if needed; but Full Control is already applied for SYSTEM and the USER i'm logged in as.

 

System Details (Windows 10 x64 1909 Build [Version 10.0.18363.628] 

Core i5-8400 (6 Core)

16GB DDR4

1TB Crucial MX500 SSD

Any recommendations for remediating this issue please advise.  Unable to get project created due to repeated crashing ☹

 

 

 

Thanks,

Carolyn

TOPICS
Crash, Freeze or hang

Views

112

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Feb 10, 2020 0
Adobe Community Professional ,
Feb 10, 2020

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If it were me, I would try an uninstall/reinstall.   A google search for "DVDCreator.dll" suggests it may be a part of a video editor from Magix.  I don't know why it would matter, but do you have or have you had another video editor installed?  

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New Here ,
Feb 10, 2020

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Nothing from Magix; machine has Adobe Elements 2018 and Some Pinnacle/Corel Studio 14 and 23 Ultimate installed; Adobe support responded stating 2018 not supported on Win10 and suggests Elements 2020 😞   not good support; upgrade is the guidance thus far

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Feb 10, 2020 0
Adobe Community Professional ,
Feb 10, 2020

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Did you try the uninstall followed by a reinstall?

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