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Premier Elements 2018 pan & zoom crash on OSX

New Here ,
Jan 08, 2018

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Premier Elements 2018(version 16 20171217)

macos 10.13.2, mid 2015 macbook pro

i7, 16gb ram, iris pro

working with mp4 video.

after creating a pan & zoom and clicking 'done', premier freezes and crashes. The mac volleyball spins endlessly, and premier must be force quit. The feature is unusable as it. Really sad as this is such a basic feature to not work correctly. You would expect the basic things to work on the basic version of the software $100 is still a lot of money to waste on this.

i saw there are other posts for this issue but no comments from adobe, any way this can get acknowledged by anyone else?

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Premier Elements 2018 pan & zoom crash on OSX

New Here ,
Jan 08, 2018

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Premier Elements 2018(version 16 20171217)

macos 10.13.2, mid 2015 macbook pro

i7, 16gb ram, iris pro

working with mp4 video.

after creating a pan & zoom and clicking 'done', premier freezes and crashes. The mac volleyball spins endlessly, and premier must be force quit. The feature is unusable as it. Really sad as this is such a basic feature to not work correctly. You would expect the basic things to work on the basic version of the software $100 is still a lot of money to waste on this.

i saw there are other posts for this issue but no comments from adobe, any way this can get acknowledged by anyone else?

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Jan 08, 2018 0
Adobe Community Professional ,
Jan 08, 2018

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The Pan & Zoom tool is really designed to work with photos.

With video, you'll get much better results keyframing Motion. Although, as I'm sure you know, panning and zooming into video is never a good idea because it over-rezzes the video clip.

What is the source, resolution and frame rate of your MP4? Does it have a variable frame rate?

When  you go to the Edit menu and select Project Settings, what is listed on the General page?

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Jan 08, 2018 0
Adobe Community Professional ,
Jan 08, 2018

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https://forums.adobe.com/people/Steve+Grisetti  wrote

The Pan & Zoom tool is really designed to work with photos.

Due respect Steve, but I'm on Windows 10, version 2018 and shoot 4K.  I have no trouble with P&Z tool on video clips or stills.  It works fine.

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Jan 08, 2018 0
New Here ,
Jan 08, 2018

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i have tried it with a still image to test as well as from a clip. no dice. No variable frame rate.

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Jan 08, 2018 0
Adobe Community Professional ,
Jan 09, 2018

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Which OS are you on? Macs have been notoriously nasty with Adobe  products since Sierra.

I'm on El Capitan, and I can run the Elements programs as well as the Creative Cloud without a hiccup!

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Jan 09, 2018 0
New Here ,
Jan 15, 2018

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I had the same issue but freezing on a still photo.

Mac Mini with a 2.3GHz i7 and 16 GB RAM running 10.13.2.

In another thread someone made the suggestion of downsizing the image to 2500x1875@72...that seems to have fixed it!  Pan & Zoom is working again!

EDIT:  It worked once and is crashing again.  Ugh.

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Jan 15, 2018 0
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New Here ,
Mar 31, 2018

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I have found the same problem using OSX. Worse, if you accidentally go into Pan & Zoom then try to cancel, Premiere freezes and a Force Quit is the only way out. It's a tool that is just not fit for purpose.

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Mar 31, 2018 0