Premier Elements 2019 (Mac) Video Merge eye dropper does not work

[DismasXY]

As in the title, the video merge eye dropper simply does not work. This is a critical feature for me to select the key and one of the main reasons I bought the software!

Is this a know inssue? Does anyone have a work around? Are Adobe aware of the issue?

Any help greatly appreciated.

[Steve Grisetti]

It definitely does work, and has for several generations of the software. (At least on PCs. Macs do tend to have their own set of issues.)

Did you check the Select Color box before you clicked on the eyedropper?

[DismasXY]

Thanks for taking the time to respond. Yes I did check select colour option and I'm using the Mac 2019 version (as specified in my post). Unfortunately I can assure you it is not working on the version I have which as far as I can tell is the latest one that I downloaded yesterday.

[Steve Grisetti]

It could be an issue unique to the Mac version. Sorry I can't be of much help there. If you look in the Keying effects, is there an Ultra Key effect? I'm not sure if it's on the Mac version, but it should produce an excellent key shot.