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Premier Elements 9

New Here ,
Mar 10, 2018

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When attempting to "GET MEDIA" from files and folders - it only transfers audio (even though there is no audio) - it does not transfer video.

The video file does play on windows media and even other 'editing programs', but the video simply will not transfer into premier elements 9.  It is MP4.

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[You don't ask a Premiere Elements question in the Photoshop forum... Mod]

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Premier Elements 9

New Here ,
Mar 10, 2018

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When attempting to "GET MEDIA" from files and folders - it only transfers audio (even though there is no audio) - it does not transfer video.

The video file does play on windows media and even other 'editing programs', but the video simply will not transfer into premier elements 9.  It is MP4.

[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

[You don't ask a Premiere Elements question in the Photoshop forum... Mod]

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Mar 10, 2018 0
Peru Bob LATEST
Adobe Community Professional ,
Mar 10, 2018

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Please use the free MediaInfo and post a screenshot the properties of your media in tree view:

MediaInfo

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