Premier Elements Activation issue

New Here ,
Jun 30, 2021 Jun 30, 2021

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Hello.

 

I have a new laptop and want to install my Premier Elements 14 on it. I deactivated it from my old laptop with no issue. Now when I put in the (confirmed official) license, it says it cannot validate the license and to get in touch with customer service. Which I did on Chat. They asked for my number and sent me this message;

 

Support is no longer available for your product version. Phone and chat support is not available for free or discontinued software or services. You are welcome to visit our Community Support Forum: https://community.adobe.com/ where you can post questions, and potentially find answers for your product version. The forums are updated by other Adobe product users, worth noting that the community experts will not be able to assist with : registration, activation, download, and/or installation issues

I don't know what to do next. Any ideas?

 

Thanks!

D

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correct answers 1 Correct Answer

Adobe Community Professional , Jun 30, 2021 Jun 30, 2021
When you can't deactivate a serial number to activate in a new computer BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT You may need to PERSIST or TRY AGAIN to find a support agent with more experience Sorry, nobody here can help with an account or payment problem This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link Do be aware that Adobe's staffing is impacted by the virus,...

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Adobe Community Professional ,
Jun 30, 2021 Jun 30, 2021

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When you can't deactivate a serial number to activate in a new computer
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Jul 01, 2021 Jul 01, 2021

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Thanks. That worked! I really appreciate it. 

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