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Premier Elements crashing in Windows 10

Community Beginner ,
Oct 17, 2019

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We have a Windows 10 machine and find that Premiere is unusable. It's always been a bit sketchy, but we were able to get by, but now it's crashing all the time. We recently got the following error message (attached). Can anyone shed any light?

Also, I don't know if this is related, but we used to be able to open/edit/view .MOV files, but now all of a sudden it doesn't like them and we're having to use some software to convert into an MP4.

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Premier Elements crashing in Windows 10

Community Beginner ,
Oct 17, 2019

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We have a Windows 10 machine and find that Premiere is unusable. It's always been a bit sketchy, but we were able to get by, but now it's crashing all the time. We recently got the following error message (attached). Can anyone shed any light?

Also, I don't know if this is related, but we used to be able to open/edit/view .MOV files, but now all of a sudden it doesn't like them and we're having to use some software to convert into an MP4.

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Oct 17, 2019 0
Community Beginner ,
Oct 17, 2019

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This is a Premiere Pro board. Move it to the Elements board and you'll have more luck.

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Oct 17, 2019 0
Community Beginner ,
Oct 17, 2019

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Yes, thanks. Realised my mistake and have already moved it.

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Oct 17, 2019 1
Ann Bens LATEST
Adobe Community Professional ,
Oct 17, 2019

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Duplicate post.

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Oct 17, 2019 0