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premiere 2020 won't recognise my moto g8 plus

New Here ,
Jan 09, 2020

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When trying to export a rendered video to my Moto G8 Plus phone, Adobe Prem Elements wont find the phone. I have checked that I have the right settings on my phone to allow transfer of files and if i check the "my computer" it shows up. See screen printInkedscreen print_LI.jpg

 

when I go back to Premiere it doesnt show the phone, no matter what I do I cant get eEements to regognise the phone so iIcant export it direct to the SD card or internal storage on the phone.

Any suggestions? Is there a setting I need to change on Elements or the phone?

I dont want to take my SD card out each time Iwant to put a video on there and I dont want to have to save it to the computer then copy it across "out of adobe", defeats the object.

Thanks in advance.

 

 

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premiere 2020 won't recognise my moto g8 plus

New Here ,
Jan 09, 2020

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When trying to export a rendered video to my Moto G8 Plus phone, Adobe Prem Elements wont find the phone. I have checked that I have the right settings on my phone to allow transfer of files and if i check the "my computer" it shows up. See screen printInkedscreen print_LI.jpg

 

when I go back to Premiere it doesnt show the phone, no matter what I do I cant get eEements to regognise the phone so iIcant export it direct to the SD card or internal storage on the phone.

Any suggestions? Is there a setting I need to change on Elements or the phone?

I dont want to take my SD card out each time Iwant to put a video on there and I dont want to have to save it to the computer then copy it across "out of adobe", defeats the object.

Thanks in advance.

 

 

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Jan 09, 2020 0
Adobe Community Professional ,
Jan 09, 2020

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"I dont want to have to save it to the computer then copy it across "out of adobe", defeats the object."  I think that's what you have to do.  Don't know why, but it may be speed.  Premiere Elements doesn't seem to like working with USB storage.  

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Jan 09, 2020 0
New Here ,
Jan 10, 2020

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thanks for the reply, much appreciated but i cant understand why it works that way?

why have a tab for export to devices then not recognise the phone? which devices is it set up for? i

how do i get any feedback from Adobe themselves?

 

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Jan 10, 2020 0
New Here ,
Jan 10, 2020

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just seen two messages fron customer support asking me to contact them direct. now waiting for a reply, which i will post on here if its of any help.

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