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premiere elements 10 won't import iPhone video

New Here ,
Mar 26, 2017

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Hello everyone,

I recorded about a 45 minute video with my iPhone yesterday, as well as some photos and other short video clips with my canon 60d. The iPhone is an iPhone 6, the camera was set to 1080p 30 fps. I used Lightroom to import them all (version 6, not CC). Lightroom was able to read the video from my iPhone and import the video into its catalog in the same folder as the other videos from my 60d, which is a Lacie 4tb drive. I'm using a 2011 MacBook Air. Premiere elements 10 can import the 60d videos, but I'm getting the "generic error" when I try to bring in the video from the iPhone. I no longer have the original video on the iPhone, it's deleted. I also tried to duplicate the file, to rename and change the file type to mp4, this did not help premiere elements.

Any suggestions?

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premiere elements 10 won't import iPhone video

New Here ,
Mar 26, 2017

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Hello everyone,

I recorded about a 45 minute video with my iPhone yesterday, as well as some photos and other short video clips with my canon 60d. The iPhone is an iPhone 6, the camera was set to 1080p 30 fps. I used Lightroom to import them all (version 6, not CC). Lightroom was able to read the video from my iPhone and import the video into its catalog in the same folder as the other videos from my 60d, which is a Lacie 4tb drive. I'm using a 2011 MacBook Air. Premiere elements 10 can import the 60d videos, but I'm getting the "generic error" when I try to bring in the video from the iPhone. I no longer have the original video on the iPhone, it's deleted. I also tried to duplicate the file, to rename and change the file type to mp4, this did not help premiere elements.

Any suggestions?

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Mar 26, 2017 0
Adobe Community Professional ,
Mar 27, 2017

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Premiere Elements 10 is a pretty ancient version of the program. There was no real support for other than traditional camcorder video at that time.

Premiere Elements 15 will definitely edit iPhone video.

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Mar 27, 2017 0
New Here ,
Mar 27, 2017

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but how can it have no problems with canon 60d video, also the same file format? is there a difference in iPhone video and 60d video?

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Mar 27, 2017 0
Adobe Community Professional ,
Mar 28, 2017

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Apparently.

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Mar 28, 2017 0
Adobe Community Professional ,
Mar 28, 2017

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edogcubed  wrote

I also tried to duplicate the file, to rename and change the file type to mp4, this did not help premiere elements.

Any suggestions?

You might try a "work around"!

If the Canon video works, establish what the specifications are.  Then, run A COPY of the iPhone video through the free utility called Handbrake and convert it to match the Canon video. 

Good luck with your project!

Bill

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Mar 28, 2017 0