• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Premiere elements 11 won't start due to DirectX "missing"

New Here ,
Feb 20, 2018 Feb 20, 2018

Copy link to clipboard

Copied

Just downloaded Premiere Elements 11 to a new Windows 10 PC. Elements won't open properly due to "missing" DirectX, but I did the diagnostic and DirectX is there and operating properly. How do I get Premiere Elements 11 to connect with it?

Thanks.

Views

187

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 21, 2018 Feb 21, 2018

Copy link to clipboard

Copied

Version 11 is a pretty old piece of software. Do you get the same results if you download the free trial of version 2018 -- or even version 12?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 21, 2018 Feb 21, 2018

Copy link to clipboard

Copied

LATEST

What version of DirectX?

You may need to install an older version.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines