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Premiere Elements 13 ne s'ouvre plus après le mise à jour 2004

New Here ,
Sep 24, 2020

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Bonjour,

Alors que PE13 fonctionnait parfaitement, depuis la mise à jour de Windows, il ne s'ouvre plus.

La fenêtre de chargement s'affiche quelque secondes puis disparaît... et plus rien ne se passe. Que faire?

Merci pour vos lumières !

Adobe Community Professional
Correct answer by whsprague | Adobe Community Professional

Premiere Elements 13 was written when Windows 7 was current.  It may may be too old to work with Windows 10 and all its routine updates.  If you have the installation files or disks and serial numbe, you can try uninstalling and reinstalling.  You can also try rolling back to an earlier video driver.   

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Premiere Elements 13 ne s'ouvre plus après le mise à jour 2004

New Here ,
Sep 24, 2020

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Bonjour,

Alors que PE13 fonctionnait parfaitement, depuis la mise à jour de Windows, il ne s'ouvre plus.

La fenêtre de chargement s'affiche quelque secondes puis disparaît... et plus rien ne se passe. Que faire?

Merci pour vos lumières !

Adobe Community Professional
Correct answer by whsprague | Adobe Community Professional

Premiere Elements 13 was written when Windows 7 was current.  It may may be too old to work with Windows 10 and all its routine updates.  If you have the installation files or disks and serial numbe, you can try uninstalling and reinstalling.  You can also try rolling back to an earlier video driver.   

TOPICS
Crash, Freeze or hang

Views

42

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Sep 24, 2020 0
Adobe Community Professional ,
Sep 24, 2020

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Premiere Elements 13 was written when Windows 7 was current.  It may may be too old to work with Windows 10 and all its routine updates.  If you have the installation files or disks and serial numbe, you can try uninstalling and reinstalling.  You can also try rolling back to an earlier video driver.   

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Sep 24, 2020 1
New Here ,
Sep 25, 2020

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Merci pour l'information. Je suis retourné à la version 1903 de Windows... et ça marche correctement,

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Sep 25, 2020 0