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Premiere Elements 13 won't open

New Here ,
Aug 16, 2017

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I have a photoshop/premiere elements 13 package installed and about a month ago the premiere part stopped opening and giving me the following message

Premiere Elements 13.0 has encountered an error.

[/Adobe/pre/main/MediaCore/ASL/Foundation/Make/Mac/../../Src/DirectoryRegistry.cpp-283]

I have seen this problem posted before but haven't actually seen a fix for it that I could follow.

I have uninstalled the programme a number of times but it still persists

In my case the problem only exists under my user ID, I can go in on my wife's account or as guest and run the software perfectly which has been my saving grace in the last few weeks, however not very convenient.

I have only basic tech knowledge and a lot of what I have read here leaves me baffled, I really need someone to support me through this please and I am pretty much disgusted that Adobe aren't intrested in helping with a product that is only a few years old.

Any help much appreciated. I am running a Mac info below

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Premiere Elements 13 won't open

New Here ,
Aug 16, 2017

Copy link to clipboard

Copied

I have a photoshop/premiere elements 13 package installed and about a month ago the premiere part stopped opening and giving me the following message

Premiere Elements 13.0 has encountered an error.

[/Adobe/pre/main/MediaCore/ASL/Foundation/Make/Mac/../../Src/DirectoryRegistry.cpp-283]

I have seen this problem posted before but haven't actually seen a fix for it that I could follow.

I have uninstalled the programme a number of times but it still persists

In my case the problem only exists under my user ID, I can go in on my wife's account or as guest and run the software perfectly which has been my saving grace in the last few weeks, however not very convenient.

I have only basic tech knowledge and a lot of what I have read here leaves me baffled, I really need someone to support me through this please and I am pretty much disgusted that Adobe aren't intrested in helping with a product that is only a few years old.

Any help much appreciated. I am running a Mac info below

Views

134

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 16, 2017 0

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