Premiere Elements 13

New Here ,
Dec 04, 2018 Dec 04, 2018

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I am now getting an error message "Add Media Failure" when I try to use a .mov file from my iPhone7.

Any thoughts?

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Adobe Community Professional , Dec 04, 2018 Dec 04, 2018
SpeedsterZero  wrote So is it upgrade time or do I use a product like Handbrake to convert it?
Well, Handbrake is free, but you can download the trial of Premiere  Elements 2019 and see which you like better.

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Adobe Community Professional ,
Dec 04, 2018 Dec 04, 2018

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Most likely your iPhone's video uses the HEVC H.265 codec, which is not supported in Premiere Elements 13.

(Your operating system may also be relevant, although you don't mention what it is.)

To confirm this open your video in the free download MediaInfo. In MediaInfo, set View to Text and then copy and paste the report it displays to this forum.

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New Here ,
Dec 04, 2018 Dec 04, 2018

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That is probably it. So is it upgrade time or do I use a product like Handbrake to convert it? Oh and running Windows 10.

Sent from Yahoo Mail for iPhone

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Adobe Community Professional ,
Dec 04, 2018 Dec 04, 2018

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SpeedsterZero  wrote

So is it upgrade time or do I use a product like Handbrake to convert it?

Well, Handbrake is free, but you can download the trial of Premiere  Elements 2019 and see which you like better.

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