Premiere Elements 14 Won't Import H264 - MPEG-4 AVC (part 10)(avc1) From GoPro

Community Beginner ,
Feb 20, 2021 Feb 20, 2021

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I'm using Premiere Elements 14, i'm trying to import video recorded on a GoPro Hero 7 and getting an Error Message "The importer reported a generic error".

Video plays fine in Windows Media and VLC, the Codec is H264 - MPEG-4 AVC (part 10)(avc1) in a resolution of 1920x1440

Very sketchy info online on how to resolve this other than to convert to another Codec which is not sustainable as this is now my main video camera . Any suggestions on how to get Premiere Elements 14 to recognise the Codec or is it another issue?

 

Thanks!

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correct answers 1 Correct Answer

Adobe Community Professional , Feb 21, 2021 Feb 21, 2021
1920x1440 = 4:3. There is a setting that lets you flip the image. (same as on a phone which does it autom). Quicktime is still available. Install only the codec not the player. https://support.apple.com/kb/DL837?viewlocale=en_US&locale=nl_NL H.264 comes in different flavours. I have seen this with Premiere Pro, A new Gopro did not play well until Premiere was updated as in optimized for the codec. I dont seen E14 going through the same proces. Might want to try Handbrake.

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Community Beginner ,
Feb 20, 2021 Feb 20, 2021

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Also the GoPro is setup to use H264 + HEVC for maximum compatibility apparently. The only other compression option on the Go-Pro is HVEC only.

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Adobe Community Professional ,
Feb 20, 2021 Feb 20, 2021

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I know that HEVC is supported in my version 2021 but I'm not sure if it is in version 2020 - so I think converting is your only option

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Adobe Community Professional ,
Feb 20, 2021 Feb 20, 2021

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We may get a clue with more complete specs.

 

Open your video in the free download MediaInfo. In MediaInfo, set View to Text and then copy the text of that report and paste it to this forum.

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Community Beginner ,
Feb 21, 2021 Feb 21, 2021

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Hi, MediaInfo below. I've also applied the latest Priemere 14 updates and restarted to no avail.

 

General
Complete name : C:\Users\andyg\Downloads\DV Climbs\GH012245.MP4
Format : MPEG-4
Format profile : Base Media / Version 1
Codec ID : mp41 (mp41)
File size : 2.55 GiB
Duration : 6 min 4 s
Overall bit rate mode : Variable
Overall bit rate : 60.3 Mb/s
Encoded date : UTC 2021-02-20 12:30:08
Tagged date : UTC 2021-02-20 12:30:08

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L5
Format settings : CABAC / 2 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 2 frames
Format settings, GOP : M=1, N=25
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 6 min 4 s
Bit rate mode : Variable
Bit rate : 60.0 Mb/s
Width : 1 920 pixels
Height : 1 440 pixels
Display aspect ratio : 4:3
Rotation : 180°
Frame rate mode : Constant
Frame rate : 50.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.434
Stream size : 2.54 GiB (100%)
Title : GoPro AVC
Language : English
Encoded date : UTC 2021-02-20 12:30:08
Tagged date : UTC 2021-02-20 12:30:08
Color range : Limited
colour_range_Original : Full
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : avcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 6 min 4 s
Bit rate mode : Constant
Bit rate : 192 kb/s
Nominal bit rate : 48.0 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 8.22 MiB (0%)
Title : GoPro AAC
Language : English
Encoded date : UTC 2021-02-20 12:30:08
Tagged date : UTC 2021-02-20 12:30:08

Other #1
ID : 3
Type : Time code
Format : QuickTime TC
Duration : 6 min 4 s
Bit rate mode : Constant
Frame rate : 50.000 FPS
Time code of first frame : 12:30:08:19
Time code, striped : Yes
Title : GoPro TCD
Language : English
Encoded date : UTC 2021-02-20 12:30:08
Tagged date : UTC 2021-02-20 12:30:08

Other #2
Type : meta
Duration : 6 min 3 s
Bit rate mode : Variable

Other #3
Type : meta
Bit rate mode : Variable
mdhd_Duration : 364120

 

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Adobe Community Professional ,
Feb 21, 2021 Feb 21, 2021

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Most likely Elements 14 is not optimized to handle the Gopro codec.

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Community Beginner ,
Feb 21, 2021 Feb 21, 2021

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Seems that way. If I convert it with Handbrake then I can work with the video fine. Seems pretty rubbish though, i'm not going to spend my time converting every video I shoot on the GoPro so I can edit it. Guess this is Adobe's way of extracting more money out of you to upgrade to the 2021 edition or I go get some freeware and figure out how that works. Thanks people...

 

 

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Adobe Community Professional ,
Feb 21, 2021 Feb 21, 2021

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I wonder how your video is 1920x1080 but with a 4:3 aspect ratio? There's also a strange indicator that the video has been flipped 180 degrees.

 

Is this the video directly from the camera, or did you use some software to get it from the camera to your computer?

 

Converting is one solution. I'm glad to hear that works.

 

But meantime, as indicated on the box, version 14 of Premiere Elements required Quicktime components to work with certain videos. I assume you don't have it installed.

 

Quicktime is no longer available, but you can install Quicktime Alternative and it should provide you with a number of important codecs.

https://www.free-codecs.com/qt_lite_download.htm

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Adobe Community Professional ,
Feb 21, 2021 Feb 21, 2021

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1920x1440 = 4:3. There is a setting that lets you flip the image. (same as on a phone which does it autom).

Quicktime is still available. Install only the codec not the player.

https://support.apple.com/kb/DL837?viewlocale=en_US&locale=nl_NL

H.264 comes in different flavours. I have seen this with Premiere Pro, A new Gopro did not play well until Premiere was updated as in optimized for the codec.

I dont seen E14 going through the same proces.

Might want to try Handbrake.

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Community Beginner ,
Feb 21, 2021 Feb 21, 2021

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Legend!!!

This worked perfectly. Installed just the QuickTime Essentials and not the Player from the link you provided. Restarted PE14 and hey presto, it now allows me to import the GoPro video without needing to transcode it. 

 

Many thanks, you've saved me a world of pain and quite a lot of time 🙂

 

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