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Premiere elements 14 wont start up anymore

Explorer ,
Mar 24, 2017

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Someone help me to get into premiere elements 14 please. It had lagging problems then i turned off my laptop and now i cant get back in. I double click on the icon and nothing happens. I then try installing the program again, hoping a copied one will allow me to get in, but then a message comes up saying cant install because adobe premiere elements 14 is still open.

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Premiere elements 14 wont start up anymore

Explorer ,
Mar 24, 2017

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Someone help me to get into premiere elements 14 please. It had lagging problems then i turned off my laptop and now i cant get back in. I double click on the icon and nothing happens. I then try installing the program again, hoping a copied one will allow me to get in, but then a message comes up saying cant install because adobe premiere elements 14 is still open.

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Mar 24, 2017 0
Adobe Community Professional ,
Mar 24, 2017

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Go to Task Manager and under the Applications tab, right click Premiere Elements 14 and then click "go to process."  Click "end process."  You should be able to open it now.

Another method would be to restart your computer.

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Mar 24, 2017 0
Explorer ,
Mar 24, 2017

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thanks, but i tried both those things and it still hasn't worked. Would uninstalling it then reinstalling it work? Would that delete my work?

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Mar 24, 2017 0
Adobe Community Professional ,
Mar 24, 2017

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craigr91391236  wrote

Would uninstalling it then reinstalling it work?

Maybe.

Use the Adobe Cleaner Tool (yes, it works for Premiere Elements, too):

Use the CC Cleaner Tool for installation issues

craigr91391236  wrote

Would that delete my work?

Premiere Elements doesn't store your media and project files.  You "own" them and they are on your hard drive where you saved them (and hopefully backed them up on an external hard drive).

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Mar 24, 2017 0
Explorer ,
Mar 27, 2017

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Thanks for helping. uninstalling it and reinstalling it worked. I was then able to get in the program and use it, but today its happening again and probably will keep happening. For reasons i dont know. Bad things have started to happen though after i updated Avast. Like computer got slower, then i took away the avast's master password system and now my computer cant remember my passwords and usernames, i have to type it every time.

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Mar 27, 2017 0
Explorer ,
Mar 27, 2017

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I tried troubleshooting and then found that it said its a compatibility issue. Which i dont understand because it worked for windows 8 compatibility before, even when my laptop, that it is now with windows 10.

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Mar 27, 2017 0
Explorer ,
Mar 29, 2017

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This issue is not resolved. Please let me know at least if youre going to give up helping me. or ill presume so after a while and try someone else.

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Mar 29, 2017 0
Adobe Community Professional ,
Mar 29, 2017

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craigr91391236  wrote

I tried troubleshooting and then found that it said its a compatibility issue.

Can you please give specific details?

craigr91391236  wrote

Please let me know at least if youre going to give up helping me.

I'm not giving up.  I was waiting to see if others might have a solution for you.

I was also out of town for a day.  Please remember that this is a forum with help mostly from volunteers (like me) who work full time jobs and there are only occasional Adobe staff appearances.

Don't give up on me- I want to help.

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Mar 29, 2017 0
Explorer ,
Mar 29, 2017

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i didnt use the clean up tool when i reinstalled it. Would that help with this problem?

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Mar 29, 2017 0
Adobe Community Professional ,
Mar 29, 2017

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It may help.

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Mar 29, 2017 0
Explorer ,
Mar 31, 2017

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Tried it. I forgot to tell you something that happened last time thats happened again. The adobe premiere elements 14 main menu wondnt stop loading, The menu where theres the photo editor, organizer and video editor options, I had to force close it, and it said it was not responding. Then said it was checking for the solution of the problem. Then it went away. Then i tried to open up premiere elements again and it wouldnt start up.

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Mar 31, 2017 0