Highlighted

Premiere Elements 15 - Audio working but video is not but only for some clips

New Here ,
Apr 29, 2020

Copy link to clipboard

Copied

I have several mp4 clips I've uploaded to Adobe Premiere Elements 15 and most of them work perfectly fine but some of them do not play the video! Please help

TOPICS
Error or problem

Views

105

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Premiere Elements 15 - Audio working but video is not but only for some clips

New Here ,
Apr 29, 2020

Copy link to clipboard

Copied

I have several mp4 clips I've uploaded to Adobe Premiere Elements 15 and most of them work perfectly fine but some of them do not play the video! Please help

TOPICS
Error or problem

Views

106

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 29, 2020 0
Adobe Community Professional ,
Apr 29, 2020

Copy link to clipboard

Copied

Without more detail about the files, their source or your project the best guess is you have corrupted files.  

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 29, 2020 0
New Here ,
Apr 29, 2020

Copy link to clipboard

Copied

They're all video and audio .mp4 clips from my Android cellphone. They play on the video player on my computer but don't work once uploaded to Premiere 😞

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 29, 2020 0
Adobe Community Professional ,
Apr 29, 2020

Copy link to clipboard

Copied

You have a three or four year old version of Premiere Elements, some version of an Android phone and only some clips cause trouble.   That is not much to work with!

 

I'll change my guess.  Your phone is set to record files that can't be edited in Premiere Elements 15.   What is the structure of the files, including the codec?  What are the video settings in your phone?  Do the terms "HEVC" or "H.265" mean anything?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 29, 2020 0