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Premiere elements 15 does not pick up on any file at all

New Here ,
Mar 29, 2017

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Hello.

this has happened before but a re install sorted it. this time it hasn't. The problem is this. when I open elements to edit video from a go pro black it won't pick any of those films up. it doesn't register any vid file at all. mp3, mp4. nothing. even stuff created on the system its self. just nothing.

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Premiere elements 15 does not pick up on any file at all

New Here ,
Mar 29, 2017

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Hello.

this has happened before but a re install sorted it. this time it hasn't. The problem is this. when I open elements to edit video from a go pro black it won't pick any of those films up. it doesn't register any vid file at all. mp3, mp4. nothing. even stuff created on the system its self. just nothing.

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65

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 29, 2017 0
Adobe Employee ,
Mar 30, 2017

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Hi,

Can you please share your system configuration?

Thanks,

Pankaj Gauba

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Mar 30, 2017 0