Premiere Elements 15 Won't Launch

New Here ,
Mar 09, 2021 Mar 09, 2021

Copy link to clipboard

Copied

Hello, 

I have a digitally purchased version of Adobe Premiere Elements 15. Despite having no issues for several years of use, suddenly Adobe Elements 15 will not launch on my PC (Dell latitude e7440). Once launched the application spends a few moments initializing before it crashes and fails to run, the tab closes itself. The Event viewer shows the following error (see below). Thank you in advance for your help. 

 

Log Name: Application
Source: Application Error
Date: 2021-03-09 9:28:45 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-B3OAHH2
Description:
Faulting application name: PremiereElementsEditor.exe, version: 15.0.0.0, time stamp: 0x57cd94f4
Faulting module name: MSVCR120.dll, version: 12.0.40660.0, time stamp: 0x577e0cc7
Exception code: 0xc0000409
Fault offset: 0x0000000000074890
Faulting process id: 0x37fc
Faulting application start time: 0x01d715099e055ee6
Faulting application path: C:\Program Files\Adobe15\Adobe Premiere Elements 15\PremiereElementsEditor.exe
Faulting module path: C:\WINDOWS\SYSTEM32\MSVCR120.dll
Report Id: e83fedad-c944-4b31-8048-8ecccd57bca4
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-03-09T17:28:45.3744197Z" />
<EventRecordID>29307</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>DESKTOP-B3OAHH2</Computer>
<Security />
</System>
<EventData>
<Data>PremiereElementsEditor.exe</Data>
<Data>15.0.0.0</Data>
<Data>57cd94f4</Data>
<Data>MSVCR120.dll</Data>
<Data>12.0.40660.0</Data>
<Data>577e0cc7</Data>
<Data>c0000409</Data>
<Data>0000000000074890</Data>
<Data>37fc</Data>
<Data>01d715099e055ee6</Data>
<Data>C:\Program Files\Adobe15\Adobe Premiere Elements 15\PremiereElementsEditor.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\MSVCR120.dll</Data>
<Data>e83fedad-c944-4b31-8048-8ecccd57bca4</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

TOPICS
Crash, Error or problem

Views

44

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 09, 2021 Mar 09, 2021

Copy link to clipboard

Copied

LATEST

>Faulting module name: MSVCR120.dll

 

That is a Microsoft problem, so you need a Microsoft solution
Go to the Search bar at the top of http://www.microsoft.com/en-us/ to find and re-install the C runtime, or for ALL Windows help
-or direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
https://helpx.adobe.com/x-productkb/global/troubleshoot-c-runtime-errors-products.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines