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Premiere Elements 18 freezes while editing

New Here ,
Jul 17, 2019

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Hi,not always happy when am editing and this rolling coloured ball comes on...then it freezes can't do anything again, can someone help me out pls

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Premiere Elements 18 freezes while editing

New Here ,
Jul 17, 2019

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Hi,not always happy when am editing and this rolling coloured ball comes on...then it freezes can't do anything again, can someone help me out pls

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Jul 17, 2019 0
Adobe Community Professional ,
Jul 17, 2019

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It sounds like you may be on a Mac. (The rotating rainbow ball indicates that your computer is working on an issue.) But you have given us way too little information for us to be able to help you.

Which version of the program are you using on what operating system?

Which processor do you have and how much RAM?

What model of camera or camcorder is your video coming from and what format and resolution is it?

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Jul 17, 2019 0
New Here ,
Jul 17, 2019

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Hi,I uses Mac OS Mojave 10.14.5(updated)

(13-inch,Mid 2012)prosecor 2,9 GHZ Intel core i7

memory 8Gb 1600 MHz

Camera.....Sony rx100iv

Raw & JPEG

thanks in advance

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Jul 17, 2019 0
Adobe Community Professional ,
Jul 17, 2019

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Which version of Premiere Elements are you using?

Open a video clip from that Sony in the free download MediaInfo. In MediaInfo, set View to Text and then copy that report and paste it to this forum. The specs of that video may be part of the problem.

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Jul 17, 2019 0
New Here ,
Jul 17, 2019

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Premiere Elements 18

On Wed 17. Jul 2019 at 16:25, Steve Grisetti <forums_noreply@adobe.com>

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Jul 17, 2019 0
Adobe Community Professional ,
Jul 18, 2019

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abiodunk,

You wrote you are on a RX100iv and shooting Raw + Jpeg.  Nowhere did you mention video clips from that camera.   Are you working with photographs or video?   Are you making a slideshow?

Bill

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Jul 18, 2019 0
shivangg LATEST
Adobe Employee ,
Jul 18, 2019

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Hi abiodunk,

Thanks for sharing all the details. If an application is freezing while editing it is important to know if any specific process is making it happen. The specifications are good enough. In addition to the details asked by @Bill and @Steve Grisetti, I'd like to know a few more things:

  • Have you tested the issue with any other media file or project?
  • Does the application freeze while performing some specific action?

Also, check if the computer is getting overheated. It can also cause performance glitches.

Thanks,

Shivangi

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Jul 18, 2019 0