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Premiere elements 18 - no sound when playing videos

New Here ,
Apr 16, 2018

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I downloaded the trial version of Premiere Elements 18 with a view to try then buy. I have found that many clips do not play their  included sound. I have tried every fix that I can find on your site but none work. I am using Windows 10.

I am disappointed as I have used Premiere Elements before (previous version on a different computer) with no problem. I would like to purchase the program but not if it does not work on my PC.

Thank you

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Premiere elements 18 - no sound when playing videos

New Here ,
Apr 16, 2018

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I downloaded the trial version of Premiere Elements 18 with a view to try then buy. I have found that many clips do not play their  included sound. I have tried every fix that I can find on your site but none work. I am using Windows 10.

I am disappointed as I have used Premiere Elements before (previous version on a different computer) with no problem. I would like to purchase the program but not if it does not work on my PC.

Thank you

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Apr 16, 2018 0
Adobe Community Professional ,
Apr 16, 2018

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This is a user forum.  Not Adobe.

What is the source of the clips that don't play?

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Apr 16, 2018 0
New Here ,
Apr 16, 2018

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Thank you for your quick reply.

All the videos with issues were imported from a Sony Handycam dcr-sr68.

Videos imported as mpg files do not have sound. All videos imported more recently are automatically saved as mpg files.

Some videos previously imported from the same camera, (and some from other sources) but which were not saved as mpg files, do have sound. Some of these are mwv files, some are mov files and some are mp4. There may be other types.

All the videos have sound when played by other programs.

Thank you.

Joan

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Apr 16, 2018 0
Adobe Community Professional ,
Apr 17, 2018

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This is a very old (8-10 years), discontinued camcorder, Joan. It doesn't even shoot high-def video. It shoots 720x480 MPEG video, so support for this camcorder by any current video editing software will be limited.

If you go to the Edit menu, what is listed on the General page under Project Settings?

It also records audio in Dolby Digital, a format that is not supported by version 2018 of Premiere Elements. However, if you have Windows 10, the operating system should still offer the necessary audio support. What operating system are you using?)

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Apr 17, 2018 0
New Here ,
Apr 17, 2018

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I am using Windows 10 which plays the audio of the videos when I am using other programs.

The country setting is Australia

General settings

Editing mode dv pal *

Timebase 25.00 frames /second *

Video

Frame size 720 horizontal 576 vertical

pixel aspect ratio d1/DVD widescreen 16:9 (1.4587) *

Fields upper field first *

Display format 25fps timecode

Title safe area 20% horizontal 20% vertical

Action safe area 10% horizontal 10% vertical

Audio sample 48000 Hz

Display Format Audio Samples

The ones I have added an * to are greyed out and so cannot be changed

The camera is sort of old but it works well.

Thank you

Joan

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Apr 17, 2018 0
Adobe Community Professional ,
Apr 17, 2018

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Try changing the settings in Preferences.  Whatever it is, make it something else. 

Capture.JPG

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Apr 17, 2018 0
New Here ,
Apr 17, 2018

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I have now tried about 8 different settings. It makes no difference.

Thank you

Joan

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Apr 17, 2018 0
New Here ,
Apr 17, 2018

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Sorry I was changing the project settings. There are no other options in the audio settings, so I cannot change that.

Joan

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Apr 17, 2018 0
Adobe Community Professional ,
Apr 18, 2018

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When you first added the video from this video to your timeline, did you see a yellow orange 'render' line above the video?

This is an indication that your project settings are not matching your video specs.

RenderLine.jpg

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Apr 18, 2018 0
New Here ,
Apr 18, 2018

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No, there is no orange ‘render’ line.

Thank you

Joan

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Apr 18, 2018 0
Adobe Community Professional ,
Apr 19, 2018

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I don't know what is going on. Based on everything you've told us, there is no reason you should be having these problems.

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Apr 19, 2018 0
New Here ,
Apr 19, 2018

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OK Thank you for trying.

Is there any way I can contact Adobe itself?

Joan

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Apr 19, 2018 0
Peru Bob LATEST
Adobe Community Professional ,
Apr 19, 2018

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joanm21136943  wrote

Is there any way I can contact Adobe itself?

Use the chat option here:

Contact Customer Care

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Apr 19, 2018 0