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Premiere Elements 2018 Crashed today

New Here ,
Aug 12, 2020

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My Premiere Elements 2018 crashed earlier today and will no longer work correctly.

I can open it and add media and put it in the timeline and render it  but it will not allow me to do anything else.

It will not play, will not edit, will not recognize my headphones and when I try to close it, it just freezes up and I have to go in through the task manager to close the program.

It is not giving any error messages.

 

I have restarted my computer many times and cleared all the cache files.

 

If anyone knows a fix for this any help would be appreciated. thank you

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Crash, Freeze or hang

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Premiere Elements 2018 Crashed today

New Here ,
Aug 12, 2020

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My Premiere Elements 2018 crashed earlier today and will no longer work correctly.

I can open it and add media and put it in the timeline and render it  but it will not allow me to do anything else.

It will not play, will not edit, will not recognize my headphones and when I try to close it, it just freezes up and I have to go in through the task manager to close the program.

It is not giving any error messages.

 

I have restarted my computer many times and cleared all the cache files.

 

If anyone knows a fix for this any help would be appreciated. thank you

TOPICS
Crash, Freeze or hang

Views

86

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Aug 12, 2020 0
Adobe Community Professional ,
Aug 13, 2020

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What operating system are you running it on? What is your processor, how much RAM do you have and how much free space is on your hard drive?

 

What happens if you uninstall and reinstall the program?

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Aug 13, 2020 0
New Here ,
Sep 02, 2020

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I don't mean to hijack this question but I see there has been no response.  I have the exact same problem.  I'm using windows 10 pro, Intel core I7-7700HQ 2.8ghz, 16 gb ram and about 60gb free space.  Uninstalling and reinstalling did not change anything for me.  Even using only 3 small photo files (not videos) did not change anything. 

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Sep 02, 2020 0
New Here ,
Sep 03, 2020

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i am all soo haveing the same problem

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Sep 03, 2020 0
Adobe Community Professional ,
Sep 03, 2020

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So you are all using exactly the same version of the program on the same operating system with the same hardware configuration? 

 

Have you all gone to the nVidia or AMD web site and ensured you have the latest drivers for your graphics card? (Don't trust Windows to do it. The latest drivers are rarely more than a few weeks old.) Outdated graphics drivers are the chief cause of buggy behavior with Premiere Elements.

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Sep 03, 2020 0
eric154A LATEST
New Here ,
Sep 22, 2020

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I have the same issue, and have tried the last 3 Nvidia driver updates with no luck at all. I have reinstalled also, with no change. I'm running a RTX2080ti, i7-8700k, 32gb ram, 200gb free on SSD. 

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Sep 22, 2020 0