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Premiere Elements 2018 keeps freezing and crashing

New Here ,
Nov 19, 2017

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I am a familiarly new user of 2018 Elements, however I have completed two full video projects this month. I am trying to work on my third project and the video loads into the project assets, and I can see my video image dispay, however I cannot edit or play the video. I've gone back and tried to play the other two projects I've completed this month and none my videos are loading to run/play.  Every time, I try to edit a new project or play a video that I have fully edited previously it does not play and I get the default windows loading circle.

I've tried the basics restarting my machine and re-executing Elements number of times, however nothing is working. I've not done anything to my machine or Elements. Again its not allowing me to play or edit my videos in project mode as of recent. Please help

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Premiere Elements 2018 keeps freezing and crashing

New Here ,
Nov 19, 2017

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I am a familiarly new user of 2018 Elements, however I have completed two full video projects this month. I am trying to work on my third project and the video loads into the project assets, and I can see my video image dispay, however I cannot edit or play the video. I've gone back and tried to play the other two projects I've completed this month and none my videos are loading to run/play.  Every time, I try to edit a new project or play a video that I have fully edited previously it does not play and I get the default windows loading circle.

I've tried the basics restarting my machine and re-executing Elements number of times, however nothing is working. I've not done anything to my machine or Elements. Again its not allowing me to play or edit my videos in project mode as of recent. Please help

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Nov 19, 2017 0
Adobe Community Professional ,
Nov 19, 2017

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What model of camcorder is your video coming from? What is the format and resolution of your source video?

It also might be helpful to know your operating system, processor and RAM and the amount of free space on your hard drive.

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Nov 19, 2017 0
New Here ,
Nov 21, 2017

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Thanks for the follow-up Steve. Apparently, the issue was with windows applying an update to the machine, which caused disruption within Adobe elements 2018 application itself. Sounds like a bug with Adobe application.

Adobe tech support walked me through the fix by doing the following:

Please Close the program first. Click on WINDOWS icon on the bottom left corner & Type %appdata% (Even if you do not see any bar to type).

Go to the folder Adobe>Premiere Elements & rename the 16.0 folder to 16.0.old . Relaunch the program & see if that resolves your issue

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Nov 21, 2017 2
Adobe Community Professional ,
Nov 21, 2017

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timusattud  wrote

Thanks for the follow-up Steve. Apparently, the issue was with windows applying an update to the machine, which caused disruption within Adobe elements 2018 application itself. Sounds like a bug with Adobe application.

Adobe tech support walked me through the fix by doing the following:

Please Close the program first. Click on WINDOWS icon on the bottom left corner & Type %appdata% (Even if you do not see any bar to type).

Go to the folder Adobe>Premiere Elements & rename the 16.0 folder to 16.0.old . Relaunch the program & see if that resolves your issue

Thanks for passing that along.  I'm saving it for future use!

Bill

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Nov 21, 2017 0
New Here ,
May 12, 2018

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Thanks for posting this Tim. The suggested fix worked like a charm.

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May 12, 2018 0
ALM4 LATEST
New Here ,
Feb 02, 2020

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My thanks also.   Renaming that directory not only solved videos freezing and having to abort PRE because all controls, buttons etc were freezing, but I was having an issue with no audio when editing for the last month..

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Feb 02, 2020 0