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Premiere Elements 2018 (Mac) crashes when I add a Title. Everytime.

New Here ,
Apr 01, 2018 Apr 01, 2018

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Hi there 🙂

I have an issue with Premiere Elements 2018. Whenever I drag a Title into the timeline, PE2018 shows me the "colourful ball of Death" and then stops responding. I waited for a few hours but it won't recover.

I tried reinstalling PE2018 and even reinstalling the entire computer, to see it that would solve it. Still the same.

A  current generation MBP is not such an uncommon machine and "adding a Title" not such an uncommon task for a video editing software. If I had come across this problem during the test period, I would've just bought another product, but I have already spend 120€ on PE2018 and am unable to create even the simplest videos with it 😞

I am also using it on a windows machine occasionally, but over there everything works fine. It only happens on my 2017 MacBook Pro 😞

Is that a known bug? Is there a fix/workaround available for it? Am I the only person on the planet having this issue? 🙂

If someone could help, I'd appreciate!

Greets,...

Frank

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Adobe Community Professional ,
Apr 01, 2018 Apr 01, 2018

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Which version of OS are you using? Later versions of Mac OS (Sierra, High Sierra) have been giving Adobe software lots of problems that OSX did not.

Have you contacted Adobe Customer Care via Chat?

Contact Customer Care

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New Here ,
Apr 01, 2018 Apr 01, 2018

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I tried to contact customer support. Chat is unavailable today (probably because of the Easter weekend?) So I was directed here 🙂

I use High Sierra (10.13.3) but am unable to downgrade...

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