Highlighted

Premiere Elements 2018 won't load past PlayerMediaCore.pm, then crashes

New Here ,
Aug 29, 2018

Copy link to clipboard

Copied

I've used Premiere Elements 2018 on other PCs, and I wanted to install it on my brand-new custom-built PC. However, it freezes on the splash screen at "Loading PlayerMediaCore.pm." I'm using Windows 10 Pro Insider Preview 64-bit build 18219. I tried reinstalling Elements and restarting my PC, as well as manually installing the VS extension packages (C# redistributable 2017 x64 and x86) that failed to install.

Views

333

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Premiere Elements 2018 won't load past PlayerMediaCore.pm, then crashes

New Here ,
Aug 29, 2018

Copy link to clipboard

Copied

I've used Premiere Elements 2018 on other PCs, and I wanted to install it on my brand-new custom-built PC. However, it freezes on the splash screen at "Loading PlayerMediaCore.pm." I'm using Windows 10 Pro Insider Preview 64-bit build 18219. I tried reinstalling Elements and restarting my PC, as well as manually installing the VS extension packages (C# redistributable 2017 x64 and x86) that failed to install.

Views

334

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 29, 2018 1
Adobe Community Professional ,
Aug 30, 2018

Copy link to clipboard

Copied

You say you're using a beta (non-final) operating system. That might be a factor.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 30, 2018 0
New Here ,
Sep 08, 2018

Copy link to clipboard

Copied

I'm having the same issue as OP. My OS is not a prerelease version of Windows. It is a fully-patched (as of this week) copy of 1803.

Not sure, but the hang during launch of Premiere Elements might have begun after applying the latest cumulative OS update from Windows Update.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 08, 2018 0
Adobe Community Professional ,
Sep 08, 2018

Copy link to clipboard

Copied

Have you manually gone to the nVidia, AMD or Intel site and ensured you have the latest drivers directly from your GPU manufacturer rather than trust Windows to supply it?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 08, 2018 0
Adobe Community Professional ,
Sep 08, 2018

Copy link to clipboard

Copied

A google search for "PlayerMediaCore.prm" produces a variety of rare and odd links to issues. 

There are a couple of things to try here:  Launch issues on Windows 10

It may work to download a fresh copy of the Premiere Elements installation files:  Download Adobe Premiere Elements | 2018, 15, and 14

If that doesn't work, you many want to initiate a "chat session" with Adobe:  Contact Customer Care

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 08, 2018 0