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Premiere Elements 2018

New Here ,
Oct 05, 2018

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Downloaded Premiere Elements 2018 trial version to Windows 10 desktop.  Loaded in clips.  No sound plays during playback.  Is this a software error or have I missed some settings ?

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Premiere Elements 2018

New Here ,
Oct 05, 2018

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Downloaded Premiere Elements 2018 trial version to Windows 10 desktop.  Loaded in clips.  No sound plays during playback.  Is this a software error or have I missed some settings ?

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Oct 05, 2018 0
Adobe Community Professional ,
Oct 05, 2018

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Usually it is in the section Edit > Preferences > Audio Hardware.  Windows systems vary so I can't tell you what to choose.  But, you should be able to change those settings and audio will play as it is supposed to.

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Oct 05, 2018 0
New Here ,
Oct 05, 2018

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I tried to change the preferences in Audio Hardware but the only selection

was the speakers on the computer which is what it should be. I don't see

the audio track on the timeline either. I have tried these video clips on

other software and in playback I hear the audio.

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Oct 05, 2018 0
Adobe Community Professional ,
Oct 05, 2018

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Please use the free MediaInfo and post a screenshot the properties of your media in tree view:

MediaInfo

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Oct 05, 2018 0
New Here ,
Oct 05, 2018

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here are the screen shots of a few of the clips in the timeline

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Oct 05, 2018 0
Adobe Community Professional ,
Oct 06, 2018

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There are no screen shots visible.

Please see here:

FAQ: How do I capture and post a screen shot or video?

Note that you can't upload images from a phone on the forum.

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Oct 06, 2018 0
New Here ,
Oct 06, 2018

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2018-10-05 (2).png2018-10-05.png2018-10-05 (1).png

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Oct 06, 2018 0
Adobe Community Professional ,
Oct 06, 2018

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Are those files from a DVD?
Exactly how did you import them into Premiere Elements?

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Oct 06, 2018 0
Adobe Community Professional ,
Oct 06, 2018

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The AC-3 Dolby Digital audio has created some challenges for some people.  Normally there is no difficulty.  Adobe relies on the codec being included in Windows 10.  It should be working!

Since you wrote you are on a trial of version 2018, consider deleting that since it was replaced (last week) by version 2019.  Download and try the 2019 trial and see if it works better.

I have version 2018 on a Windows 10 computer and don't have trouble with Dolby audio.  You shouldn't either.

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Oct 06, 2018 0
New Here ,
Oct 06, 2018

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I downloaded the clips from a sony camcorder with hard drive into the

computer

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Oct 06, 2018 0
New Here ,
Oct 06, 2018

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I'll try it

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Oct 06, 2018 0
New Here ,
Oct 06, 2018

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Tried same clips with Premiere 2019. Still no sound.

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Oct 06, 2018 0