Copy link to clipboard
MacOS 10.15.2 (Catalina)
No way to get Premiere Elements 2019 to work (no problems at all with Photoshop Elements 2019 ???????????)
Organizer start without problems, of course, but when trying to launch the Video Editor, no luck... starting the Editor app directly in the Finder: same story.
Tried all the tricks mentioned in the forum, un-re-install, deleted all sorts of files & folders, Option-Sift, CC Clean Tool, full-disk access, etc...you name it... no success !!!
logs updated to
Try starting an online chat with Adobe customer support techs. They should be able to remotely troubleshoot the issues. Look in the Help menu for "Online Support". If not there go directly to: https://helpx.adobe.com/contact.html?step=PRE
We're sorry for the delay in response. Are you still getting the same error? We're here to help.