Premiere Elements 2019 Editor doesn't start on macOS

New Here ,
Dec 15, 2019 Dec 15, 2019

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MacOS 10.15.2 (Catalina)

No way to get Premiere Elements 2019 to work (no problems at all with Photoshop Elements 2019 ???????????)

Organizer start without problems, of course, but when trying to launch the Video Editor, no luck... starting the Editor app directly in the Finder: same story.

 

Tried all the tricks mentioned in the forum, un-re-install, deleted all sorts of files & folders, Option-Sift, CC Clean Tool, full-disk access, etc...you name it... no success !!!

 

logs updated to 

AdobeLogs_20191215_145354_890-mac.zip

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Crash, Error or problem, Freeze or hang

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Adobe Community Professional ,
Dec 15, 2019 Dec 15, 2019

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Try starting an online chat with Adobe customer support techs.  They should be able to remotely troubleshoot the issues.  Look in the Help menu for "Online Support".  If not there go directly to:  https://helpx.adobe.com/contact.html?step=PRE

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Adobe Employee ,
Dec 20, 2019 Dec 20, 2019

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Hi there,

 

We're sorry for the delay in response. Are you still getting the same error? We're here to help.

 

Thanks,

Shivangi

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