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Premiere Elements 2019 - No Burners Detected

Community Beginner ,
Apr 29, 2020

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Hi All,

 

I have Adobe Premiere Elements 2019 on a Windows 10 64 bit desktop.  Every time I try to burn a project onto DVD, it says no burners detected.  I check device manager and my DVD drives are there.  I have reformatted the computer a couple of times thinking it might be virus related or some update error - still cannot get it to work.  Would anyone know what to do to get Premiere Elements 2019 to recognize my DVD Burner ?

 

Any assistance would be greatly appreciated.  Thanks.

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Premiere Elements 2019 - No Burners Detected

Community Beginner ,
Apr 29, 2020

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Hi All,

 

I have Adobe Premiere Elements 2019 on a Windows 10 64 bit desktop.  Every time I try to burn a project onto DVD, it says no burners detected.  I check device manager and my DVD drives are there.  I have reformatted the computer a couple of times thinking it might be virus related or some update error - still cannot get it to work.  Would anyone know what to do to get Premiere Elements 2019 to recognize my DVD Burner ?

 

Any assistance would be greatly appreciated.  Thanks.

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Error or problem

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203

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Apr 29, 2020 0
Adobe Community Professional ,
Apr 29, 2020

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If this is a factory-built computer, go to the manufacturer's web site (Dell, HP, Compaq, etc.) look up your model and download the firmware for your computer. (Don't go to the drive's web site.) Especially the disk drive. This usually fixes this issue for some reason.

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Apr 29, 2020 0
Community Beginner ,
Apr 29, 2020

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Hi Steve,

 

Pleasure to meet you. Thank you for the reply.  The computer was custom built with an LG Super Multi DVD Burner Drive (GH22NS50) - The drive already has the firmware up to date.  Still getting no burners detected. 

 

Please advise.

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Apr 29, 2020 0
Adobe Community Professional ,
Apr 29, 2020

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I don't know what to recommend then.

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Apr 29, 2020 0